Customer Care Professional

We have many opportunities available on our other career site pages. Click here to link to our careers page!

At Diamonds Direct, we pride ourselves on finding talent with a certain set of characteristics, or what we call, RHINO’s. These are individuals with an unmatched work ethic, and are determined to do whatever it takes plus some. They are passionate about what they do and who they do it for, and always take ownership of their work by consistently charging forward. Most importantly, RHINO’s exhibit humility, as in order for the business to succeed here, it takes EVERYONE!

Do YOU have what it takes to be a Diamonds Direct RHINO??

Summary

The Customer Care Professional at Diamonds Direct serves as the liaison from the customer to the bench jeweler and ensures customer satisfaction. They will be responsible for accepting all jewelry for repair, assist the sales team with customer orders while directly addressing any concerns, and facilitate the delivery of merchandise to customers to ensure their experience is unlike any other!

What sets us apart?

· Investment in your career development

· Exposure to all other departments within our organization

· A family-oriented culture unlike any other

What makes a successful Customer Care Professional?

· Ability to maintain composure in a high pressure, fast-paced environment

· Good listener and communicator

· Organized and good at multi-tasking

· Comfortable at handling phone calls and in person correspondence

· Professional and welcoming presentation

· Demonstrates attention to detail and has a sense of urgency

· A passion for the jewelry industry

Requirements

· Previous customer service experience

· Experience in a luxury retail environment preferred

· Must be able to work Saturdays

Don't forget, we have many opportunities available on our other career site pages. Click here to link to our careers page!