Jobs and Careers

Customer Success Manager II

United Statesfull_timeVerifiedPosted 10 Sept 2024

💰 $114,000/yr($25,000/yr – $114,000/yr)

About the role

What We Do: Payscale's Customer Success organization engages with our customers through data driven, intentional interactions resulting in retaining our install base customers at a higher rate, maximizing customer lifetime value, accelerating customer time to value, and growing our recurring revenue as a result. What You Do: As a Customer Success Manager (CSM) II you will proactively and reactively engage with our customers in a way that resonates with them and drives the consumption and stickiness of our solutions. Through automation, CS plays, and success plans, we will work in partnership with our customers to ensure their outcomes are not only being met but exceeded from onboarding to renewal and growth. Day-in-the-Life: A typical day may include the following for a Customer Success Manager II:

Drive value-based client relationships based on critical messaging across multiple organizational levels, including key decision makers with customer-base

Proactively monitor the health score of clients and engage at key lifecycle points

Conduct annual or quarterly business reviews

Act as the 'voice of the customer' in internal meetings with our Product, Services, Marketing, or Senior Leadership teams on how we can maximize value and resolve concerns with a sense of urgency

Maintain a deep understanding of PayScale product/data offerings and position the most relevant features/functionality for clients' specific goals

Utilize technology such as Gainsight, Salesforce, and other applications to document and support client lifecycle

Responsible for retention and collaboratively working with sales on expansion opportunities to grow the overall value customers are receiving

Qualifications Experience:

5+ years of experience in a Customer Success, Account Management, Sales or Compensation role with revenue quota responsibility

Bachelor's degree not required, but strongly preferred

Skills:

Account Management: Ability to strategically manage your time across your book of business

Product & Data Knowledge: Solid understanding of relational databases, compensation data and market-pricing systems. PayScale product and data knowledge required.

Business Acumen: Strong business acumen to assist large, global organizations.

Resourceful: Ability to evaluate decisions, problem solve, manage risk, and foresee a company’s growth plan with ease.

Learning Agility: Learns specifics about customers and applies it to effectively manage and grow business.

Overcoming Objections: An aptitude for conducting tough conversations, including overcoming objections and a knack for keeping clients accountable to reaching their definition of success.

Tools:

PayScale product knowledge or related systems

Salesforce

Gainsight

MS Office Suite

Compensation

In the spirit of pay transparency, we are excited to share the base salary range for this position is $76,000 - $114,000, exclusive of fringe benefits or potential bonuses and commissions target of $25,000. If you are hired at Payscale, your final base salary compensation will be determined based on factors such as skills, education, and/or experience. In addition to those factors – we believe in the importance of pay equity and consider any internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is the full base salary range for the role. Hiring at the maximum of the range would not be typical in order to allow for future & continued salary growth. We also offer a generous compensation and benefits package (more information on benefits listed below).

Company Description

Payscale gives employers and employees confidence to know the what and why behind pay. With our leading data, technology, and experience we make it easier for you to connect compensation to goals.

As the industry leader in compensation management, Payscale is on a mission to help job seekers, employees, and businesses get pay right and to make sustainable fair pay a reality. Empowering more than 50 percent of the Fortune 500 in 198 countries, Payscale provides a combination of diverse