DEPARTMENT OF ECONOMIC SECURITY

Your Partner For A Stronger Arizona.

DES works with families, community organizations, advocates and state and federal partners to realize our collective vision: A thriving Arizona.

DES serves more than 3 million Arizonans. Our Mission is to strengthen individuals, families, and communities for a better quality of life.

SENIOR OPERATIONS MANAGER

Job Location:

Child Community Services Division (CCSD)
1789 West Jefferson Street, Phoenix, Arizona 85007

Posting Details:

Salary: $78,543-$100,101 

Grade: 24

Closing Date: November 18, 2024

Job Summary:

Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES) we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals who are committed to service, community, and teamwork. To learn more about DES please visit des.az.gov; or click on the link here to view ‘Our DES’ video. Come Join the DES Team!

DES is seeking an experienced and highly motivated individual to join our team as a Administrative Services Officer 5. This position serves as a Senior Operations provides high-level leadership and direction to execute financial, operational, and strategic initiatives for the Division. The job responsibilities and accountability of this position have a high degree of complexity. This includes leading teams responsible for payment processing; facilities, fleet & equipment management; purchasing, reimbursements, claims, and other business-related functions. This position works with department and divisional executive management to identify and avoid liabilities that may place federal incentives at risk and/or compromise service for clients.

This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures.

The State of Arizona strives for a work culture that affords flexibility, autonomy and trust. Across our many agencies, boards, commissions, many State employees participate in the State's Remote Work Program and are able to work remotely in their homes, in offices and in hoteling spaces. All work, including remote work, should be performed within Arizona, unless an exception is properly authorized in advance.

Job Duties:

Essential Duties and Responsibilities include but are not limited to:

• Provide oversight and management of the Division’s Payment Processing and Business Operations Units. Perform the supervision of work assignments; establish work priorities; monitor the efficiency, effectiveness, and productivity of the areas of assignment. Conduct staff meetings; prepare staff evaluations; provide technical guidance and expertise to staff.
• Oversee the Division's day-to-day payment processing operations. Assist with all financial matters including, but not limited to oversight of payments to providers for reimbursement of Federal and State monies, account reconciliations; and investigation of billing concerns.
• Confer with the Division's Business Operations Administrator, Assistant Director, Deputy Assistant Directors, Financial Services Administration and other Divisions within the Department on financial and contractual matters, providing analysis and recommendation, interpreting, and determining policy related to general fiscal and operational processes, drafting executive correspondence and serving as a liaison with external partners.
• Oversee the facilities management team and identify cost reduction strategies for modifications or improvements for all offices throughout Arizona. Advocate for DCC operational needs in multi-service centers and manage space needs in accordance with budget and staffing projections. Assure that realistic completion schedules are developed, documented, and communicated to all stakeholders.
• Ensure the Division complies with all legal and regulatory requirements; ensure that record-keeping meets the requirements of auditors and government agencies; report risk issues; maintain relations with external auditors and investigate their findings and recommendations.

Knowledge, Skills & Abilities (KSAs):

Knowledge of:
• State laws, rules, regulations and procedures
• Generally Accepted Accounting Principles (GAAP), cost allocation
• Principles, concepts, practices, methods, and techniques of government and financial accounting, interna