Seasonal Resort Coordinator

About Glen Ivy:

We pride ourselves on being everyone’s resort. A destination like no other. Whatever you come for: a day with friends or family, a wellness escape, top therapeutic treatments, healthy food or our beautiful pools and lush landscape, the team at Glen Ivy® guarantees to make your day special, seamless and above all unforgettable.

Benefits/Perks at Glen Ivy:

• Resort privileges- employees get in for free!
• Friends and Family Resort rate
• 50% off services
• 30% off retail
• Birthday gift card
• 12 weeks of summer giveaways
• Paid sick time
• 1.5 pay on select holidays
• Medical/Dental/Vision/Life insurance (FT/PT only)
• 401k benefits

Hours of operation:

• Monday-Sunday 9am-5pm (November- April)
• Monday - Thursday 9am-5pm and Friday-Sunday 9am-9pm (May-October)

Please note that employees will be scheduled prior to and after opening/closing operating hours

Position Details:

The Coordinator is responsible for day to day operations of the guest service department, treatment buildings and/or bath house desk. They are to hold the Coordinator position to a high standard. There is a high expectation that Coordinators will meet or exceed goals pertaining to metrics measurements, to include cross selling, up-sales and same day service sales. As with all employees of Glen Ivy Hot Springs, Coordinators will embrace all standards and expectations set forth by Glen Ivy Hot Springs. Coordinators must be able to flow with, embrace, adapt and implement change.

-- Position Qualification Requirements --

Experience: Impeccable guest service skills, strong basic computer skills, successful cash handling skills. Customer Service; proven success at guest interaction and employee relations. Good common sense and some spa/salon experience preferred. Retail and inventory control knowledge a plus. Proven success in meeting sales goals.

Essential Duties:

• Sell, discuss, and book all services, promotions, programs and products.
• Make eye contact with each guest and give them the “Glen Ivy Welcome”
• Provide each guest upon leaving with a sincere “thank you” for visiting.
• Ask each guest to put a card on file for their convenience.
• Properly fill in and update each guest profile.
• Inspire a memorable, meaningful and enjoyable experience in everyone, every day.
• Maintain the essential E 3’s: Engage Everyone, Every time.
• Take payment and correctly give change as necessary.
• Share your knowledge of the property and offerings for the day with guests.
• Participate in all booking contest, retail contest and service contest.         
• Proficient in Resort Suite scheduling system.
• Cash Handling.
• Communicate professionally and effectively.
• Strong computer skills.
• Friendliness and strong customer service skills.
• Ability to successfully multi-task in an organized and complete manner while maintaining a consistent and clear attitude of service.
• Ability and willingness to take ownership of assigned responsibilities and job duties.
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