Senior Revenue Operations Specialist

About DrFirst

For 25 years, DrFirst has empowered providers and patients to achieve better health through intelligent medication management. We improve healthcare workflows and help patients start and stay on therapy with end-to-end solutions that enhance prescription access, affordability, and adherence. Our solutions help 100 million patients a year and are used by more than 420,000 prescribers, 71,000 pharmacies, 270 EHRs and health information systems, and over 2,000 hospitals in the U.S. This is a great opportunity to be a part of a successful Healthcare IT company experiencing significant growth. Here you'll get to work with some of the smartest and most interesting people around; solving unique and complex challenges in healthcare on a scale matched by a few companies. If you get excited about stretching yourself in new ways, developing yourself to your fullest potential, care about working with smart colleagues; we want to talk to you!

Position Overview

DrFirst is hiring a Senior Revenue Operations Specialist to support the operational excellence of our sales organization. This role sits within a growing Revenue Operations function and is responsible for ensuring our sales team has the processes, data, and insights they need to sell effectively and efficiently.

This is not a reactive, ticket-taking role. We need someone who will support a multi-year transformation of Revenue Operations from tactical execution to strategic capability. You will build scalable processes, deliver reliable reporting, and become a trusted resource to sales leadership.

Who Thrives Here

• Sales-first mindset: you evaluate every decision through the lens of 'does this make selling easier?'
• Ownership mentality: you take accountability and do not wait to be told what to do
• Proactive problem-solver who surfaces issues before they become crises
• Energized by learning how things work and elevating them to the next level

What you will work on

• Support pipeline hygiene, forecast calls, and data quality so leadership can trust the numbers and make confident decisions
• Document and optimize sales processes to reduce friction, shorten sales cycles, and ensure consistent execution
• Build and maintain sales dashboards that give leadership real-time visibility into pipeline health and rep performance
• Translate sales team needs into clear requirements for RevOps, ensuring sales priorities are reflected in the technology roadmap
• Support win/loss analysis and competitive intelligence to inform strategy and help reps win more deals
• Expand Salesforce account data to include competitors, manufacturers, and partners for better targeting and market awareness
• Train sales team on process adherence and system usage to drive adoption and maintain data integrity
• Surface risks, opportunities, and insights proactively so leadership can act before issues become problems

Success Metrics

First 90 Days

• Document current sales processes and identify top 3 friction points
• Establish baseline metrics for pipeline health and forecast accuracy
• Ramp on core tools (Salesforce, Groove, reporting stack) and demonstrate proficiency

First Year

• Support formalization of deal desk SLAs and approval workflows
• Contribute to building a structured win/loss analysis program
• Recognized by sales leadership as a trusted, reliable resource for operational decisions

Qualifications

Required

• 4+ years in Sales Operations, Revenue Operations, or a related field
• Strong Salesforce proficiency (admin-level preferred)
• Experience supporting complex sales motions: enterprise, multi-product, or subscription/SaaS
• Analytical mindset with the ability to translate data into actionable recommendations
• Strong dashboard and reporting design skills across BI or CRM tools
• Ability to write clear, well-scoped requirements for technical teams
• Excellent communication skills with the ability to influence without authority

Preferred

• Experience in healthcare IT or SaaS environments
• Familiarity with revenue intelligence tools such as Gong, Clari, or Groove
• Background in competitive intelligence or win/loss analysis programs
• Exposure to deal desk processes and approval workflow design

Physical Requirements

• 90% desk/remote work
• 10% travel for team meetings, conferences, or customer visits

#LI-GF1 #LI-Remote

Benefits

• Competitive compensation, with a base salary of $95,000 - $120,000 (Exact compensation may vary based on skills and experie