Technical Support - System Qualification

Job Title

Technical Support - System Qualification

Degree:

Bachelor, Master

Work Experience:

0-1 year, 2-3 years

Travel:

10%

Workplace Types:

Hybrid

Job Description:

Introduction to the job

Do you enjoy being at the leading edge of complex issue resolution? Are you a team player with strong analytical and communication skills, complimented with a technical background? Are you challenged to take a leading role in managing escalations and providing quality solutions for technical disturbances in a manufacturing environment? Then ASML is looking for you!

Within the TwinScan Factory the Technical Support department provides quality solutions for technical disturbances to secure delivery performance of our DUV lithography systems in our factory and during install at our customer site. As an Escalation Owner within the System Qualification competence you will take the lead in solving technical escalations together with internal stakeholders from Factory, D&E, Customer Support, Sales and Customer account teams.

We value mutual respect and teamwork. We are committed to all our customers and are proud to strive for world class operations while having fun in our jobs.

So, are you in possession of a Bachelor's or Master's degree in Physics, Mathematics or engineering? Apply now as a Technical Support Escalation Owner and work on the most amazing machines you’ll ever see. Watch the video to learn more about ASML and the advanced lithography systems we produce: ASML IN ONE MINUTE.

Role and responsibilities

As a Technical Support Escalation Owner within the System Qualification competence, you will be responsible for providing quality solutions for complex technical disturbances to secure delivery performance of our advanced DUV lithography systems. To be successful in this role communication, network creation and maintenance will be a key factor.

• Support: first line - analytical - troubleshoot support for volume production within our factory and install organization;
• Machine technology: have detailed knowledge about our current volume machines including related technologies;
• Taking initiative: take the lead by initiating and chairing escalation meetings, defining corrective plans and solutions, undertake the right actions on time;
• Cooperating: work closely together with other support departments to secure effective problem analysis and continuity;
• Creative: focus on finding more solutions to one problem, and perceive the problem in multiple ways;
• Controlling KPI’s: monitor the quality and timing of solutions and their implementation, including technical realization;
• Multitasking: even when multiple tasks are executed at the same time you deliver work with quality and respect delivery deadlines;
• Aftercare: point out structural problems to be solved structurally or have a countermeasure in place before next occurrence;
• Transferring knowledge: actively seek and transfer knowledge.

Education and experience

To help us tackle the technical challenges we face, you’ll need at least:

• A Bachelor's or Master's degree in the direction of: Physics, Aerospace, Mathematics, Mechatronics or Electronics.

• Preferably experience with troubleshooting: analyzing problems, finding root-cause and determining solution;
• Preferably experience with (technical) project management;
• Experience in problem analysis of products and processes;
• Knowledge of quality improvement methods.

Skills

Working at the cutting edge of technology, you’ll always have new challenges and new problems to solve – and working together is the only way to do that. You won’t work in a silo. Instead, you’ll be part of a creative, dynamic work environment where you’ll collaborate with supportive colleagues. There is always space for creative and unique points of view. You’ll have the flexibility and trust to choose how best to tackle tasks and solve problems.
 

To thrive in this job, you’ll need the following skills:

• Strong social and communication skills;
• High sense of responsibility and devotion, even in stressful and emotional situations;
• Good organizational and presentation skills;
• Adequate English communication skills in speech and writing;
• Team player and flexible;
• Structured and transparent way of working;
• Decision maker, set priorities, delegate tasks;
• Pro-active and takes initiative;
• Broad technical and business knowledge.

What do we have to offer?

The role of Technical Support E