External Communications for Payments Vice President

For both our employees and our businesses, we are leading success in a diverse culture with a commitment to creating an environment where everyone feels like they belong. Positions within Chase provide numerous opportunities for meaningful growth in a firm dedicated to inclusivity, development, mobility and career advancement. We are hiring best-in-class talent who are passionate, entrepreneurial and want to work in a globally diverse organization with a strong team culture. New team members will be part of an exciting transformation as we build competitive strategies, leverage new and innovative technologies, and create industry-leading teams.

As the Vice President for External Communications for Payments, you will support both proactive and reactive external communications efforts that help showcase Chase’s payments business while helping to protect the reputation of the firm. Reporting to the Head of Functional Communications, you will work closely with leaders in our payments business and colleagues in Chase’s Connected Commerce business and across Chase’s internal and external communications teams to amplify key messages with consumers, customers and employees. In addition, you will play a key role in supporting crisis communications and reputation management efforts, partnering closely with the firm’s public affairs, government relations, regulatory affairs, regional PR, legal teams and others.

 

Job Responsibilities:

• Lead both proactive and reactive communications efforts for payments at Chase
• Develop and deliver clear and concise audience-first communications
• Represent the firm in communications working groups for payments with key external partners
• Lead connectivity and collaborate closely with key internal stakeholders and partners in our payments, government relations, regulatory affairs, and legal on issues impacting or payments business
• Interact with PR agencies and vendors to support communications efforts
• Draft talking points, briefing documents, bylines and other written materials, as needed
• Conduct research and help track down facts in close collaboration with internal teams

Required qualifications, capabilities, and skills:

• 7+ years of relevant external communications experience in a large, matrixed organization or within a PR agency
• Proven experience with reputation management or crisis communications
• Familiarity with tech, digital payments and other relevant media publications, blogs and opinion makers
• Excellent presentation and writing skills
• Experience working cross-functionally and collaborating with team members across business and staff areas at all levels to achieve goals
• Experience interacting and building relationships with journalists to provide accurate and timely information
• Ability to thrive in a fast-paced environment with multiple assignments and priorities
• Team player with an enthusiastic attitude and entrepreneurial spirit who is eager to learn, contribute and make an impact

Preferred qualifications, capabilities, and skills:

• Experience working within the payments industry 
• Experience in crisis communications, including managing issues impacting customers

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital