Technical Support Specialist*

Job Description:

Technical Support Specialist*

Collaborate with Innovative 3Mers Around the World

Choosing where to start and grow your career has a major impact on your professional and personal life, so it’s equally important you know that the company that you choose to work at, and its leaders, will support and guide you. With a wide variety of people, global locations, technologies and products, 3M is a place where you can collaborate with other curious, creative 3Mers.

This position provides an opportunity to transition from other private, public, government or military experience to a 3M career.

The Impact You’ll Make in this Role
As a Technical Support Specialist, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:

• Interfacing with customers through telephone, email, or other written verbal communications to identify and resolve technical product inquiries
• Addressing technical and other customer inquiries in conjunction with Sales and other 3M contacts to maintain/improve customer relations
• Participating in New Product Development projects representing Service
• Planning and coordinating travel/response to meet customer needs
• Assisting in the ongoing development of technician level maintenance training

Your Skills and Expertise 

To set you up for success in this role from day one, 3M requires (at a minimum) the following qualifications:

• Vocational/Trade, Technical diploma, associate’s degree or higher and a minimum of two years of technical/mechanical/or electric product service or repair in a private, public, government or military environment,

OR

• A high school diploma/GED and a minimum of four years in technical/mechanical/or electric product service and repair in a private, public, government or military environment

Additional qualifications that could help you succeed even further in this role include:

• Bachelor’s degree in technical or electronic discipline
• Experience in High Pressure Pneumatics or Hydraulics technical support
• Experience supporting customers with identifying and resolving technical product inquires
• Advanced experience with Windows OS support
• Experience providing technical training  
• Experience providing onsite technical support

Work location:

• Onsite at the 3M Scott Fire and Safety Facility in Monroe NC

Travel: May include up to 25% domestic

Relocation Assistance: May be authorized

Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).

Responsibilities of this position may include direct and/or indirect physical or logical access to information, systems, technologies subjected to the regulations/compliance with U.S. Export Control Laws.

U.S. Export Control laws and U.S. Government Department of Defense contracts and sub-contracts impose certain restrictions on companies and their ability to share export-controlled and other technology and services with certain "non-U.S. persons" (persons who are not U.S. citizens or nationals, lawful permanent residents of the U.S., refugees, "Temporary Residents" (granted Amnesty or Special Agricultural Worker provisions), or persons granted asylum.

To comply with these laws, 3M must help assess candidates' U.S. person status.

The questions asked in this application are intended to assess this and will be used for evaluation purposes only. Failure to provide the necessary information in this regard will result in our inability to consider you further for this particular position.

Supporting Your Well-being 

3M offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope. 

Chat with Max

For assistance with searching through our current job openings or for more information about all things 3M, visit Max, our virtual recruiting assistant on 3M.com/careers.

Applicable to US Applicants Only:The expected compensation range for this position is $84,595 - $103,394, which includes base pay plus variable incentive pay, if eligible. This range represents a good faith estimate for this position. The specific compensation offered to a candidate may vary based on factors including, but not limited to, the candidate’s relevant knowledge, training, skills,