Triage Medical Assistant

✨ Why Join Primary Care Partners? We Take Care of You While You Care for Others! ✨

At Primary Care Partners, we believe that taking care of our team is just as important as taking care of our patients. That’s why we offer:

• 💯 100% Employer-Paid Health Insurance Premiums – Your health matters to us.
• 🏖️ Paid Vacation and Sick Time – Because rest and recovery are essential.
• ⚖️ A Strong Commitment to Work-Life Balance – We strive to create a positive, supportive environment where every individual can thrive both professionally and personally.

                                                                                                                                               Triage Medical Assistant

Job Summary:
The Triage Nurse or Triage Medical Assistant is the advocate between the provider and the patient.  This position gives our patients supervision, direction, and coordination of nursing care.
Duties/Responsibilities:
•    Assure positive communications among fellow nurses, physicians, patients, and families
•    Work independently utilizing critical nursing skills
•    Maintains positive interface and relation with outside organizations such as other physician offices, other health care providers, etc.
•    Communicates clearly with patients relaying information from providers and other sources. Assess the patient’s needs and relays to the provider any concerns.
•    Responds to emergent health conditions for patients in office and at Diagnostics
•    Management of and Prioritize severity of Triage tasks and incoming calls including critical such as: Chest pains, Shortness of breath, abdominal pain, injuries (both critical and simple)
•    Reporting of diagnostic testing, referrals, ordering & scheduling of tests
•    Home Health, Hospice referral, and Nursing Home placements and the coordination of care with outside facilities
•    Refilling and monitoring the use of medications and pain management, implementing the chronic Opioid protocol and the calculations of the MEDD. Communicates with patients regarding prescription need, clarification and collaborating to be sure patients have correct understanding.
•    Responds to all emergent phone calls and EMR messages to assess and give directives
•    IV therapy if certified
•    Case Management of the following protocols and implementing the action plan and prescribing of medications; UTI’s, Strep, Vaginal Candidiasis, COPD, CHF, Asthma, and Coumadin, chronic opioids and pain management.
•    Supporting floor staff when needed (blood draws, catheters, injections)
•    Authorization for special services (DME, Infusions, in office injections) and appeal denied services
•    Answer/Research insurance issues for Physicians and Staff
•    Completion of forms, (FMLA, ULTC, school forms and physicals, CMN, insurance and worker’s compensation forms, diabetes forms)

•    Orders DME and supplies facility with necessary information. Follows up on DME completion.
•    Updates DME guidelines that Providers need to use for DME approval.
Experience:
Must be an RN or LPN, or Medical Assistant who is capable of working in a the triage position; caring personality with a positive attitude; calm under pressure and exhibit sound nursing judgment; excellent time management and problem solving abilities, good communication skills.  Must have experience in pharmacology.  IV certified helpful.  Good computer skills, detail oriented and self- motivated.
Education Requirements:
Have appropriate education and current license for an LPN or RN or Medical Assistant
Working Conditions:
Works in a well-lighted area; primarily seated at a desk, e