Supervisor, Technical & Show Operations - Universal Horror Unleashed
Universal Orlando ResortAbout the role
JOB SUMMARY
Responsible for the supervision of daily operation of all technical and show entertainment aspects of Universal Horror Unleashed (UHU), ensuring show quality, safety, and a positive guest experience. Oversight of Technicians specializing in Audio, Video, Lighting, Rigging, Staging, Special Effects, and Show Controls. Adheres to OSHA and Universal safety standards, ensuring safety of both guests and employees.
JOB RESPONSIBILITIES
- Responsible for the supervision of daily Technical and Show Entertainment operations. Overseeing Team Members in the following technical disciplines: Audio, Video, Lighting, Rigging, Staging, Special Effects, and Show Controls. This includes but is not limited to the training of all new Team Members assigned to Universal Horror Unleashed, assessing performance and handling all Team Member relations’ issues, partnering with Human Resources.
- Responsible for the technical planning, execution, safety, and quality assurance of all entertainment technical and show operations of Universal Horror Unleashed. Troubleshoots system problems and if necessary, repairs in real time during rehearsal or show.
- Responsible for effectively communicating necessary information which pertains to the entertainment operation of Universal Horror Unleashed to necessary parties in partnering divisions. Supports TSAT, GSAT, and safety standard initiatives while aligning across UDX Entertainment.
- Monitors and enforces all policies and procedures as defined by the Entertainment Department governing the safe operation of all technical equipment. Understands and actively participates in UDX and Entertainment guidelines and drives changes due to Standards from EHS, OSHA, and Regulatory commissions.
- Provides leadership, guidance and coaching to the hourly Technical Entertainment team, ensuring to document feedback as provided through the appropriate Employee Relations channels.
- Responsible for the daily staffing levels of entertainment technicians for both operational and nonoperational hour repairs, partnering with third party technicians when necessary.
- Understand and actively participate in Environmental, Health & Safety responsibilities by following established UDX policy, procedures, training, and team member involvement activities.
- Perform other duties as assigned.
SUPERVISORY RESPONSIBILITY:
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Supervises a Non-Exempt team
ADDITIONAL INFORMATION:
- Will require a flexible schedule including late night/weekend/holiday hours based on business needs.
- Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.
CERTIFICATIONS, LICENSES, REGISTRATIONS:
- Required relevant state certifications including OSHA 30-Hour.
- Must be able to obtain Non-Gaming work card upon employment.
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities (KSAs) required.
- Expert knowledge of OSHA 1910 and 1926 working standards.
- Strong knowledge of NFPA, ANSI, and ESTA standards are preferred.
- Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
- Consistent attendance is a job requirement.
EDUCATION:
- Bachelor’s degree from a four-year college or university in related field preferred.
EXPERIENCE:
- 1-3 years within a supervisory/lead position preferred. 3-5 years’ experience within the professional entertainment or themed entertainment industry preferred; or equivalent combination of education and experience.
Your talent, skills and experience will be rewarded with a competitive compensation package.
Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Destinations & Experiences via-email,
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