Customer Logistics Regional Manager

Minimum qualifications:

• Bachelor's degree in Supply Chain Management, Logistics, Business Administration, a related field, or equivalent practical experience.
• 10 years of experience in logistics, supply chain, or customer service roles, with a focus on customer-facing logistics.
• 5 years of experience with people management.

Preferred qualifications:

• Master’s degree or equivalent practical experience.
  
• Understanding of logistics principles, transportation modes, warehousing operations, and international shipping.
• Ability to have a customer-centric mindset, with a strong commitment to providing exceptional service.
• Ability to manage complex logistics processes and resolve customer issues effectively.
• Excellent communication, people management, and presentation skills, with the ability to work independently and collaboratively in a changing environment.
• Excellent problem-solving skills, with the ability to interpret data and make informed decisions.

About the job

As a Customer Logistics Manager, you will be responsible for overseeing and optimizing the logistics deployment and installation processes related to customer orders. You will serves as the primary point of contact for customer logistics inquiries and works cross-functionally with sales, order planning, operations, warehouse, and transportation teams to ensure timely, efficient, and cost-effective delivery and installation of goods while maintaining high levels of customer satisfaction. You will possess strong problem-solving and communication skills, coupled with a deep understanding of logistics principles and customer service excellence.

The AI and Infrastructure team is redefining what’s possible. We empower Google customers with breakthrough capabilities and insights by delivering AI and Infrastructure at unparalleled scale, efficiency, reliability and velocity. Our customers include Googlers, Google Cloud customers, and billions of Google users worldwide.

We're the driving force behind Google's groundbreaking innovations, empowering the development of our cutting-edge AI models, delivering unparalleled computing power to global services, and providing the essential platforms that enable developers to build the future. From software to hardware our teams are shaping the future of world-leading hyperscale computing, with key teams working on the development of our TPUs, Vertex AI for Google Cloud, Google Global Networking, Data Center operations, systems research, and much more.

The US base salary range for this full-time position is $162,000-$240,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.

Responsibilities

• Act as the primary customer liaison, proactively managing communications regarding order status and shipment tracking while swiftly resolving logistics issues to ensure high satisfaction. Able to travel 30-50% within the United States.
• Oversee end-to-end transportation and warehouse coordination, managing carrier selection, route optimization, and inventory flow to guarantee cost-effective and timely delivery.
• Collaborate cross-functionally with internal teams and external vendors to align supply chain activities, ensuring compliance with all regulatory and documentation requirements.
• Drive operational excellence by monitoring Key Performance Indicators (KPIs) and generating reports to identify trends, optimize processes, and reduce transportation costs.
• Lead logistics improvement projects and maintain strong stakeholder relationships to enhance overall service quality, order accuracy, and operational efficiency.