Director of Digital Workplace Technology

Director of Digital Workplace Technology

Cooley is seeking a Director of Digital Workplace Technology to join the IS/Digital Workplace team.

Position summary: The Director of Digital Workplace Technology will focus on delivering maximum value to the business through the development and execution of a comprehensive digital workplace strategy that enhances productivity, collaboration, engagement, and the firm’s ability to deliver superior legal services. This role requires a strategic thinker with strong interpersonal skills and a deep understanding of the technologies and best practices to create a seamless and efficient law firm digital work environment. This role works closely with third-party vendors, consultants, executives, partners, firm committees, business management and various information technology teams including applications, platforms, security, innovation and development.

The Director of Digital Workplace Technology provides leadership in establishing best practices for collaboration and integration between information technology, firm operations and innovation groups. This role will continuously improve these best practices to increase effective execution of all digital workplace initiatives firm wide.  Specific duties include, but are not limited to, the following:

Position responsibilities:

• Strategic Planning: Develop, implement and maintain a digital workplace strategy aligned with the firm’s values, business goals and objectives. Identify goals, objectives and metrics consistent with the firm’s strategic plan. Partner with innovation departments to understand key strategic collaboration points to optimize operations and outcomes within both groups
• Technology Integration: Oversee the selection, implementation, and management of digital tools and platforms aligned with the firm’s digital workplace strategy, including (but not limited to) document management solutions, collaboration platforms, task management and personal productivity solutions, Microsoft 365 applications, hybrid work solutions, compute devices, office productivity and smart workplace technologies, communication and connectivity technologies, digital experience platforms, artificial intelligence solutions and features and other enterprise applications supporting firm operations
• Digital Workplace Change Management: Lead change management initiatives related to the digital workplace strategy to ensure successful adoption of digital workplace solutions across the firm, taking into account the nuances associated with the firm’s legal practice groups and operational groups. These change management efforts will also encompass best practices for the user facing support and education functions of the IS department
• Stakeholder Engagement: Regularly and effectively collaborate with senior leadership across the firm, and other key stakeholders, to drive digital workplace initiatives
• User Experience: Focus on improving the user experience by ensuring digital tools are intuitive, accessible, and meet the needs of all employees
• Adoption: Establish and oversee efforts to increase appropriate adoption of digital workplace technologies through the use of coaching, training, and online delivery methods
• Performance Metrics: Establish and monitor key performance indicators (KPIs) to measure the effectiveness and impact of digital workplace strategy initiatives
• Market Awareness: Stay abreast of industry trends and emerging technologies to continuously improve and innovate the digital workplace experience
• Team Leadership: Build, mentor and lead a high-performing team of digital workplace professionals. Oversee business professionals as appropriate on centralized and distributed projects
• Other:
• Oversee the structure and management of assigned areas to effectively meet the needs of the firm’s business professionals, attorneys and clients
• Provide annual budget figures for system support, training, travel, staff development and all related project work. Participate in routine financial modeling, budgeting and financial forecasting. Supply technology road maps and program assessment to assist with long term budgeting of IS initiatives
• Develop and implement departmental policies and procedures to ensure uniform compliance with all firm policies
• In consultation with central HR, develop and coordinate orientation and training programs for team business professionals to ensure the group receives training necessary for the firm’s needs, and that the team receives developmental opportunities and mentorship
• Serve as direct supervisor and mentor to direct reports
• Provide day-to-day supervision of direct reports, ensure compliance with assigned work hours and monitor for compl