Personal Lines Property Claims Team Leader

Team Leader Claims - CH08AE

We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.   

         

The Personal Lines Property Claims Team Leader will manage and direct claim investigation, compensability determination, disposition and settlement, in compliance with corporate claim settlement policies and procedures. They will seek to effectively manage allocated loss costs relative to budget guidelines and fully comply with statutory, regulatory and ethics requirements. This individual shall also effectively communicate and teach a thorough understanding of business vision, strategies and plans for achieving business goals. Through effective training, coaching and staff development, they will enable optimal job performance and the achievement of individual and professional goals.

Responsibilities:

• Manage Personal Lines Property Claim professionals with corresponding claim inventories

• Effectively manage and oversee estimating accuracy and file quality

• Utilize various financial reporting tools to monitor and address reserve accuracy and trending

• Maintain, effectively communicate and teach a thorough understanding of business vision, strategies and plans for achieving business goals

• Manage and implement change including explaining drivers for business goals

• Stay current on issues impacting personal lines business including industry and marketplace trends, strategic direction of the organization, organizational structure and leadership, team goals and internal initiatives

• Use critical thinking skills to gather information, apply sound reasoning, draw appropriate conclusions and make sound decisions based on a mixture of analysis, experience and judgment

• Manage claim assignment process by identifying claim complexity and ensuring proper assigning to the appropriate claim handler

• Oversee the completion and execution of the investigation, disposition and settlement of claims, in compliance with corporate claim standards and procedures, and statutory, regulatory and ethics requirements

• Use organizational and communication skills to effectively manage the resolution of assigned claims, manage claim deadlines, and use resources appropriately

• Use claim functional knowledge to appropriately interpret and apply insurance coverage

• Effectively train, coach and develop staff to enable them to perform their jobs and achieve individual and professional goals

• Evaluate, acknowledge and manage performance through the use of appraisal tools

• Maintain dedication to meeting expectations and requirements of internal and external customers

• Create and support a team environment that achieves Claims’ Diversity, Equity and Inclusion initiatives

• Embrace leadership role among claim team leaders and handlers and offer advanced expertise to help teammates

• Consistently act with the highest level of integrity and adhere to general principles of business ethics

• Demonstrate professionalism and establish credibility when interacting with customers

• Understand and effectively analyze coverage

Qualifications:

• Current Leader of Property Claims background (preferred)

• Property estimating background (preferred)

• Bachelor’s Degree and/or equivalent of work experience (property preferred)

• Strong leadership skills in terms of mentoring, coaching and developing staff

• Strong communication skills, both verbal and written regardless of audience demographic

• Ability to partner with internal and external customers

• Possess analytical and critical thinking skills

• Ability to manage competing priorities in a fast-paced environment

• Demonstrated track record of consistent and timely follow through for customer needs

• Strong understanding of reserve accuracy relative to claim exposures

• Extensive knowledge of customer service drivers and the ability to resolve customer issues, needs