Senior Solutions Consultant, Scale

Braze (Nasdaq: BRZE) is a leading, comprehensive customer engagement platform that powers interactions between consumers and brands they love. With Braze, global brands like Burger King, Delivery Hero, HBO Max, Mercari, and Venmo can ingest and process customer data in real time, orchestrate and optimize contextually relevant, cross-channel marketing campaigns, and continuously evolve their customer engagement strategies. And we do it at scale – last fiscal year our customers used Braze to send approximately 1.5 trillion messages to billions of monthly active users.

But we’re so much more than our platform. Although we’ve recently grown to a team of over 1,300 people, Braze still buzzes with energy, collaboration, and transparency. We value curiosity, individuality, and tenacity—as part of the team, you’ll be encouraged to take your seat at the table and create your own destiny. Our values are inspired by our employees, which means Braze is a place where you can truly be yourself. We're growing, with a focus on building for the long term under tenured leadership and continuing to evolve for the better.

Need more proof? Braze is proudly certified as a Great Place to Work® in the U.S. and the UK. In 2022, Braze ranked #1 on Fortune’s Best Small and Medium Workplace in New York, #5 on Fortune’s Best Workplaces for Millennials in the US, and #11 on Fortune’s Best Medium Sized Workplace for Women in the UK. 

You’ll find many of us at headquarters in New York City or around the world in Austin, Berlin, Chicago, London, Paris, San Francisco, Singapore, Tokyo, and Toronto.

WHAT WE'RE LOOKING FOR

The Solutions Consulting team at Braze are a powerhouse group of technical storytellers. You’ll enjoy this role if you enjoy operating at the intersection of technology and creativity, bringing your technical knowledge to bear in a sales setting.

Braze Solutions Consultants blend the “art” of storytelling and sales with the “science” behind how our technology tactically delivers value for our customers. During the sales process, we help "make it real," with the aim of building prospective customer confidence in Braze's capabilities & team. 

Our Solutions Consultants operate in a strategic capacity and are true partners for our sales team. In this role, you’ll have the opportunity to advise the world’s most recognizable brands at every level of the organization: from marketers and engineers to executives and pioneers.

Travel is required for this role, and will vary depending on the business segment which you’re supporting. For non-remote hires, presence at the office or in the field is expected on average 5-10 days a month.

WHAT YOU’LL DO

We solve our customers’ problems. You’ll map your knowledge of Braze, its capabilities, partner ecosystem, and more to each prospective customer’s unique ecosystem, business goals, and desired outcomes. 

Your day-to-day starts with discovery: you’ll spend a lot of time getting curious about your prospects, our product, and the latest trends in marketing. You can expect to spend time collaborating with account executives on customer meetings and presentations and preparing creative, bespoke demos that are tailored to each customer’s goals and pain points. 

At Braze, we are always researching the latest in product release notes and learning something new. All of this means no two days are the same, but every day has a new challenge to solve.

WHAT WE'RE LOOKING FOR

Language Skills:

• Fluency in French and/or Spanish is essential. 

Sales Skills:

• Art of Storytelling-  You’re a great presenter and an engaging storyteller. Your creativity is front and center. People say you’re a great communicator! You leave people with the impression that you are really listening to them, and the stories you tell leave them feeling understood.
• Executive Presence - You know how to inspire confidence and establish trust with all levels of an organization: from individual contributors to C-suite executives. using language that appropriately translates complex technical and business information.
• Seller Confidence - You have experience selling into Enterprise level accounts with a sophisticated Pre-sales Consulting or Sales Engineering team.

Technical Skills: 

• Embrace Curiosity - You have a high level of intellectual curiosity. You see opportunity and embrace a growth mindset. You love to think big and demonstrate excellence in the application of technology to solve all kinds of problems.
• Seek the Truth- As the technical advisor in the sales cycles, we are empowered to seek the truth and the solutions for our customers. You’re analytical and have technical experience to build upon. This also means you’re skilled at conveying technical concepts simply and concisely.