Technical Writer- Digital Content (Bilingual in Spanish)

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Technical Writer- Digital Content (Bilingual in Spanish)

What does a successful Technical Writer (Digital Content) who is bilingual in Spanish do at Fiserv?
We create and maintain clear, high‑quality technical publications and instructional content that support Vision Next product users and developers. Working closely with product managers, engineers, QA, and support, we shape a consistent content strategy and produce release notes, user guides, online help, procedures, technical reference manuals, API developer references, and learning solutions that improve developer and user experience, accelerate adoption, and reduce support effort.

What you will do:

• Translate complex technical information into client‑facing documentation and developer references (digital release notes, user guides, online help, procedures, API docs) and validate accuracy with product and engineering teams.
• Design and develop engaging instructional materials and learning solutions (eLearning, instructor‑led, blended) using instructional design principles and adult learning theory.
• Develop and maintain API documentation and developer examples, including code samples and usage guidance that enable a high‑quality developer experience.
• Author and publish content using enterprise authoring and publication tools, apply single‑source/DITA/XML practices, manage source content in version control, and use generative AI as a copilot where appropriate.
• Work within Agile delivery teams to prioritize documentation tasks, integrate content work into release cycles, evaluate training effectiveness through metrics and feedback, and iterate content accordingly.

What you will need to have:

• 4–6 years as a Technical Writer or Information Developer producing product documentation and API references, including at least 3 years specifically authoring API/developer reference materials.
• Must be bilingual in Spanish.
• Authoring/publication tool proficiency: MadCap Flare (v11+) ≥3 years, Adobe FrameMaker (v11+) ≥3 years, Microsoft Office 365 & Adobe Acrobat ≥4 years; plus ≥2 years’ familiarity with CMS, JIRA, and Confluence.
• Structured content and web skills: DITA/XML single‑source publishing ≥2 years, HTML & CSS ≥2 years, and ≥2 years using version control to manage source content and developer‑facing code examples.
• Education and learning/AI: Bachelor’s degree (or equivalent) in Technical Communication, English, Computer Science, or related field; eLearning Development tools (Articulate/Captivate) ≥2 years; Agile/sprint integration experience ≥2 years; generative AI tools used as copilot ≥1 year.

What would be nice to have:

• Digital content publishing and lifecycle management experience ≥2 years.
• Experience with Content Management Systems for digital publishing workflows ≥2 years.
• Experience designing content taxonomy or automation for publishing pipelines ≥1 year.

How you'll work:

This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office help you with your overall onboarding experience and leads to stronger productivity.

Sponsorship:

You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

Benefits at Fiserv:

Fiserv offers a comprehensive benefits package.

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island or Washington.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

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