Senior Client Relationship Manager

The role of a Client Relationship Manager is to effectively deliver market research projects in a way that consistently results in the highest level of customer satisfaction for both internal and external clients, while maintaining the speed and accuracy required in a dynamic environment.

Our Client Relationship Managers use our internal tools and processes to ensure all projects are executed successfully from start to finish. The job requires an organized, detail-oriented individual who can successfully manage multiple projects in a fast-paced, rapidly changing environment.

RESPONSIBILITIES

• Maintains full project ownership in delivering (but not limited to) low to mid-complexity custom market research projects with a project duration typically between 24 hours to one month

• Manages stakeholder expectations and delivers the highest level of service in an ever-changing, fast turnaround environment

• Builds an effective, professional working relationship with our clients, providing them guidance and advice where appropriate as it relates to Dynata’s products and services

• Ensures project task activities are completed through personal production, internal support teams (such as Survey Programming and Sales), and vendors (such as translators, etc.)

• Tasks may include:

  • Testing online survey links

  • Sampling

  • Setting-up and monitoring reports to evaluate key project metrics

  • Ensuring quality measures are followed

  • Updating clients regularly on project progress

  • Ensuring key project performance metrics such as project profitability meet or exceed established guidelines

• Proactively anticipates, troubleshoots, overcomes, and/or escalates project challenges in a timely manner

• Effectively communicates both as an individual and as part of a client-facing project team

• Ensures survey quality using current market research methodologies

• Objectives with the highest quality data possible.

• Other duties as assigned

SKILLS AND ATTRIBUTES

• Is able to communicate clearly and effectively at all levels

• Adept with technology and tools

• Ability to manage multiple priorities and trouble shoot a range of issues in high-pressure situations

• Pursues his or her work with energy, drive, and a need to finish

• Learns quickly and independently in the context of an activity; seeks opportunities to extend and deepen learning

• Effectively copes with change and shifts gears comfortably

• Always strives to deliver results by being solution oriented and a team player

• Identifies issues, leads troubleshooting endeavors, and escalates when efforts have been exhausted

• Can clearly and effectively communicate project metrics, timelines, and other details pertaining to hand offs to colleagues

EDUCATION AND EXPERIENCE

• Account or Project Management experience is beneficial

• Experience in market research strongly desired

• Experience in a customer service environment desired

• Post-secondary education preferred

Dynata is one of the world’s leading single providers of first-party data contributed by people who opt-in to member-based panels that the company manages and maintains. With a reach that encompasses 60+ million people globally and an extensive library of individual profile attributes collected through surveys, Dynata is the cornerstone for precise, trustworthy quality data. The company has built innovative data services and solutions around this core asset to bring the voice of the individual to the entire marketing spectrum, from market research to marketing and advertising. Dynata serves nearly 6,000 market research agencies, media and advertising agencies, consulting & investment firms and healthcare and corporate customers in the Americas, Europe, and Asia-Pacific.

Dynata is an equal employment and affirmative action employer OE/Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity

The base salary range for this position in is $65K-$85K/yr; however, base pay offered may vary depending on location, job-related knowledge, skills, and experience. A discretionary incentive program may be provided as part of the compensation package, in addition to a full range of medical and other benefits, dependent on full-time employment status.