Pharmacy Technician, Specialty

What the Role Does

The Specialty Pharmacy Technician works closely with Patient Care and Pharmacist teams to ensure timely and accurate preparation of medications for patient shipment. This role involves utilizing multiple business applications to analyze data, retrieve critical information, and accurately input details necessary for prescription processing and claims adjudication.

What a Typical Day Requires

• Accurately enter patient demographic and health information during the intake process
• Input prescription details with a high degree of accuracy using data entry systems
• Process test claims and assist members in securing additional medication funding through Coordination of Pharmacy Assistance (CPA) support
• Manage inbound calls from members, prescribers, and clients while delivering exceptional customer service
• Conduct outbound calls to members or prescribers to obtain required information or communicate order processing delays
• Perform outreach to external pharmacies and prescribers to support ongoing member therapy management
• Escalate prescription-related issues to the appropriate team member or pharmacy leadership as necessary
• Meet or exceed individual productivity and quality performance standards
• Perform other duties as assigned

What Skills Are Needed

• Excellent verbal and written communication skills
• Exceptional interpersonal and customer service abilities
• Strong organizational skills with sharp attention to detail
• Effective time management and the ability to prioritize tasks independently
• Proficiency in basic mathematics, including fractions, decimals, rates, ratios, and percentages
• Strong analytical and problem-solving skills
• Ability to identify, research, and resolve issues independently
• High degree of accuracy and decisiveness
• Sound judgment, technical proficiency, and a strong operational mindset
• Ability to thrive in a fast-paced, dynamic environment
• Proficiency in Microsoft Office and other pharmacy-related software
• Availability to work extended hours, weekends, and holidays as needed

What Skills Stand Out

• Familiarity with claims adjudication processes
• Knowledge of secondary billing practices (e.g., prescription discount cards, Medicaid)
• Experience in Retail, Mail Order, Specialty Pharmacy, PBM, or managed healthcare industry

What Education Is Needed

• High school diploma or equivalent required; undergraduate degree preferred
• Active Pharmacy Technician Certification (CPhT) or registered status per state requirements
• Minimum of 2 years of experience in a pharmacy setting

Benefits

BirdiRx offers a comprehensive benefits package designed to meet the diverse needs of our employees. Our offerings include:

• Competitive health coverage (medical, dental, vision)
• Paid time off and holidays
• Retirement savings options
• Wellness and support programs
• Opportunities for career growth

Equal Employment Opportunity Statement

BirdiRx is an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable law.

Pre-Employment Requirements

As a condition of employment, BirdiRx requires the successful completion of a pre-employment criminal background check and drug screening. A criminal conviction does not automatically disqualify an applicant. Each case will be reviewed individually, taking into account the nature of the offense, its relevance to the position, and the time that elapsed since the conviction.