Field Service Engineer

Introduction 

ASML US brings together the most creative minds in science and technology to develop lithography machines that are key to producing faster, cheaper, more energy-efficient microchips. We design, develop, integrate, market and service these advanced machines, which enable our customers - the world’s leading chipmakers - to reduce the size and increase the functionality of their microchips, which in turn leads to smaller, more powerful consumer electronics. Our headquarters are in Veldhoven, the Netherlands, and we have 18 office locations around the United States including main offices in Chandler, Arizona, San Jose and San Diego, California, Wilton, Connecticut, and Hillsboro, Oregon.

Roles and Responsibilities

• Install equipment at customer’s locations, including new equipment, upgrades and system relocations.

• Diagnose problems and make appropriate repairs.

• Work with co-workers, customer & technical support in isolating and solving problems.

• Monitor, maintain and optimize equipment on a daily basis to enhance functionality and prevent problems.

• Advise users of appropriate actions to correct system malfunctions.

• Train customers in use and routine maintenance of equipment. Answer customer questions and assist customers in a professional manner.

• Perform administrative and coordination duties, including procedure changes, pass-downs, work orders, field service reports, system problem reports and monthly reports.

• Prepares written technical reports.

• Provide appropriate support and assistance to less experienced ASML personnel as necessary.

• Expediently escalate issues to supporting resources when necessary.

• Install equipment at customer’s locations, including new equipment, upgrades and system relocations. 

• Evaluate and diagnose problems and make appropriate repairs.

• Work with co-workers, customer, and technical support in isolating and solving problems. 

• Monitor, maintain and optimize equipment on a daily basis to enhance functionality and prevent problems.

• Advise users of appropriate actions to correct malfunctions in a timely manner.

• Train customers in use and routine maintenance of equipment. Answer customer questions and assist customers in a professional manner. 

• Perform administrative and coordination duties which include procedure changes, pass-downs, work orders, and field service, system problem, and monthly reports.

• Independently and accurately prepare written technical reports. 

• Provide appropriate support and assistance to less experienced ASML personnel as necessary.

Education and Experience

To help us tackle the technical challenges we face, you’ll need experience working on high-tech products and with complex processes. As a Field Service Engineer, you’ll need:

• Bachelor's degree in an Engineering field or equivalent combination of education, skills and experience

• 5+ years of experience on PAS 5500 equipment is highly preferred

Skills

• Ability to complete assignments with attention to detail and high degree of accuracy.

• Proven ability to perform effectively in a demanding environment with changing workloads.

• Work independently or as part of a team and follow through on assignments with minimal supervision.

• Clear and effective communication skills. 

• Ability to establish and maintain cooperative working relationships with co-workers and customer. 

• Strong customer focus and commitment to Customer Satisfaction. 

• Work according to a strict set of procedures within the provided timelines. 

• Mechanical aptitude and knowledge of pneumatics, hydraulics, electronics, and semiconductor processes, and relevant software. 

• Demonstrated experience using computer applications, including data analysis tools, word processing, spreadsheet, and presentation software. 

• Ability to train and mentor Engineers and customer employees.

Personal skills

• Can observe and respond to people and situations and interact with others encountered in the course of work. 

• Can learn and apply new information or skills.

• Must be able to read and interpret data, information, and documents.

• Strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency and professionalism.

• Ability to complete assignments with attention to