Staff Inbound Technical Product Manager - Design System

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

We’re not yesterday’s IT department, we're Digital Technology. The world around us keeps changing and so do we. We’re redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth. We’re all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow’s journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it. Ultimately, we strive to make the world work better for our employees and customers—when you work in ServiceNow Digital Technology, you work for them.

Role

As Principal Inbound Product Manager for the Design Systems team, you will be a key contributor to the evolution of the design system for our business lines and our customers. This position is more than just managing our component library; it will involve elevating to best-in-class design and UX principles across our products, while ensuring we all live up to accessibility standards. You will be improving our processes, working closely with other teams to increase adoption of the design system, and helping to set the vision for the next phases for our design system. 

This role is extraordinarily collaborative, working with product managers, engineers, designers, researchers, and customers.

What you get to do in this role:   

Product Strategy and Planning:

• Drive a strategy and roadmap to simplify how developers consistently employ and optimize shared platform components, capabilities and workflow patterns to deliver the best possible work experience to the users of the applications they develop
• Collaborate with Customers, Researchers, and Designers on developing and testing innovative product ideas
• Validate and refine product designs/early product offerings through Design Partner Program, Product Advisory Council and with other customers directly
• Stay informed of the latest design systems thinking, engaging with the wider community, and bringing valuable findings back to the organization
• Own product feature-based competitive analysis
• Continually define and groom epic and story product roadmap with 3-4 release horizon
• Engage stakeholders on necessary inputs for product strategy & roadmap, get buy-in, manage communications, expectations, and dependencies

Requirements Prioritization and Release Management:

• Gather, prioritize and define requirements (while actively grooming backlog) into executable epics and user stories for engineering 
• Establish and maintain relationships with the other BUs to evaluate and manage cross-BU dependencies (both from and to the BU and for features and mandates)
• Create product/feature plans for each release, including acceptance criteria, use cases, success metrics, etc.
• Collaborate with engineering team on release mgmt.: understand status, risks, dependencies and help address risks and resolve issues

Qualifications

To be successful in this role you have:

• 5+ years of professional experience