Patient Follow-Up Advanced Practice Clinician (Per-Diem, Flexible between 8am - 7pm)

At Planned Parenthood of Greater New York (PPGNY), our greatest strengths are the employees who empower every individual with the information, resources, and care they need to live happy, healthy lives.   Picture yourself here: We are a team of trusted health care providers, educators, and fierce advocates committed to advancing equity and improving health outcomes in communities that face systemic barriers to quality, innovative sexual and reproductive health services -- including birth control, pregnancy testing, emergency contraception, cancer screenings, STI testing and treatment, HIV testing and prevention, transgender hormone therapy, wellness exams, crisis counseling, and financial counseling. PPGNY also proudly provides compassionate, nonjudgmental abortion services. 
When you join PPGNY as the APC, Centralized Follow-Up (CFU) you will spend most of your time on the computer in a virtual environment providing care to diagnose and treat issues and conditions related to reproductive, sexual health, abortion, and gender-affirming care. This person will also spend their time using the Electronic Health Record system EPIC, reviewing labs and diagnostic imaging, triaging patient’s questions, handling prescription requests, documenting patient interactions, and running reports. Some of your time will be spent interacting with CFU team members, other APCs, collaborating with other departments and consulting with PPGNY program directors. This position will require weekend work on a rotating schedule. The person in this role will know they are successful when all patients who receive follow-up care have their needs met in a patient-centered manner and in accordance with PPGNY’s Medical Standard and Guidelines (MS&Gs) and policies. The person in this role may work from home or the office but may be required to be in the office occasionally for administrative duties, training, or team building. 

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

• 
  
• Patient Care- (95%)
•  Daily review of centralized follow up pools
• Manages abnormal labs and creates management plan as per PPGNY’s MS&Gs
• Writes prescriptions for patient treatment, birth control and other medications as indicated.
• Manages abnormal referral reports and creates management plan in accordance with PPGNY MS&Gs
• Consults with physicians as required to develop treatment plans or for general management advice
• Performs chart review for patients in follow-up to determine recommendations when services not obtained according to PPGNY MS&Gs
• Initiates referrals as needed
• Reviews all normal and negative labs
• Reviews normal outside referral reports from diagnostic imaging and specialists
• Responds to refill requests: sending in RX or denials per PPGNYs MS&Gs
• Triages, counsels, educates, and manages patient questions and concerns via phone or patient portal according to PPGNY’s MS&Gs, policies and protocols
• Manages urgent labs for example Beta HCG, Rh, confirmatory HIV, and PrEP, and PEP labs
• Generate reports
• Documents accurately, appropriately and efficiently all phone interactions with patients in the EMR, EPIC
• Expedites patient scheduling for time sensitive services such as STI treatment, colposcopy, etc.
• Demonstrates ongoing proficiency in EPIC especially using In Basket
• Responds to prior authorizations for medications and services as needed.
• Supports licensed and unlicensed staff with medical questions or concerns
•  
• Administration- (5%)
• Participates in onboarding and training of new centralized follow-up staff.
• Provides excellent customer service to both internal and external customers by working towards a positive outcome with any problems encountered
• Works closely with the CFU director to identify and prioritize EPIC configuration needs related to notification and follow up.
• Performs other duties as assigned
• 
  
• CORE COMPETENCIES
• A demonstrated commitment to PPGNY’s mission related to bodily autonomy, health equity, and gender and racial justice
• A demonstrated commitment to learning about and enhancing practices related to racial equity and its impact on healthcare systems.
• Strong relationship building and communication skills, including an ability to work and build trust across cultural differences related to related to race, class, age, gender, gender identity and expression, sexual orientation, religion, ethnicity, national origin or ability; and to reflect on one’s personal identity with humility
• Ability to provide compassionate, non-judgmental and culturally responsive care across race, class, age, gender, gender identity and expression, sexual orientation, religion, ethnicity, national origin or ability; and demonstrates