Account Executive - Global Forwarding

C.H. Robinson is looking to fill a Global Forwarding Account Executive role. In this role you will manage a portfolio of small-sized accounts within the office or broader C.H. Robinson portfolio of business. In addition, you will also support the team with driving communication for all new network customer opportunities. As a primary point of contact for our customers, you'll ensure timely delivery, troubleshoot problems, and proactively seek enhancements while harnessing C.H. Robinson's expertise to expand and retain the customer base. If you're somebody with strategic insight and a passion for customer-centric service, this unique role is your calling. Ready to make your mark? Apply today and become part of our team. 

At C.H. Robinson, we’re firm believers in the power of in-person collaboration to fuel innovation and propel success. In this role, you will engage with peers on-site 2 days a week, igniting creativity and driving impactful results. With the flexibility for remote work 3 days a week, this role strikes the perfect balance between teamwork and autonomy. 

DUTIES AND RESPONSIBILITIES  

The duties and responsibilities of this position consists of, but are not limited to, the following:  

• Build credible and personalized relationships at multiple levels across functional departments within the customer supply chain  

• Leverage network subject matter experts (SMEs) to collaborate on the solution and pipeline development of product, mode, or service line opportunities  

• Conduct regular business reviews as needed by the account to uncover new opportunities for growth, increase sales, and retain and grow the business  

• Proactively manage customer pricing strategy by leveraging internal tech, tools, and SMEs  

• Expand market share by driving a qualification process with an active opportunity pipeline within a Customer Relationships Management (CRM) tool  

• Provide customers with timely and relevant updates on the market and C.H. Robinson 

• Act as an advocate for customers, internally conveying customer-specific needs across the organization to ensure proper alignment and prioritization of resources  

• Ensure customer performance expectations are met by collaborating with internal partners to identify and resolve issues in a timely manner 

• Review internal dashboards, financial results, volume, and service performance reports to create efficiencies and drive continuous improvement      

• Adopt and apply new tools and processes that improve overall workflow  

QUALIFICATIONS  

Required:  

• High School Diploma or GED   

• Ability to travel 25-30%  

• Minimum 2 years of global forwarding operations experience

Preferred:  

• Bachelor’s Degree from an accredited college or university