Financial Service Representative

JOB SUMMARY:  This position is responsible for assisting customers with their financial needs and Lenders with their lending responsibilities.

ESSENTIAL JOB FUNCTIONS:

• Greet customers entering the bank and direct customers to the appropriate area for assistance.
• Answer calls for Loan Officers and other Financial Service Representative’s as needed.
• Open deposit accounts including checking, savings, CDs and IRAs, rent safe deposit boxes and provide access to safe deposit boxes.
• Assist customers with account maintenance including printing temporary checks, accepting check orders, processing stop payments, accepting customer information (CIF) changes, transferring funds, etc.
• Handle customer disputes regarding charges to their accounts and completing documents and additional follow up if needed.
• Assist with unauthorized transactions, wires by completing appropriate forms.
• Provide customers with loan applications and assist with the application process.
• Responsible for the loan application data entry into the banks software.
• Assist Loan Officers with loan worksheets, preliminary disclosures and loan closings.
• Handle all aspects of loan documentation and preparation of all loan types.
• Assist Loan Officers with various correspondences and other projects as needed.
• Market all bank products by determining customer needs from conversations or customer relationships such as Visa Merchant, Remote Deposit, Cash Management and Trust Investments.
• Manage instant issuance of debit cards for customers as needed.
• Must be able to meet attendance and punctuality standards.
• Effectively work and cooperate with supervisors, co-workers and customers.
• Follow the direction of the supervisor.
• Other duties as assigned.

ADDITIONAL RESPONSIBILITIES:

• Perform other duties and projects as required by management.

MINIMUM QUALIFICATIONS FOR CONSIDERATION:

• Previous banking experience or knowledge preferably with exposure to deposit and lending areas.
• Associates or Bachelor’s degree in Accounting, Finance or other business related area preferred.
• Experience or education should include clerical/administrative, customer service and sales work.
• Proficient computer, 10 key, and typing skills.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Ability to compute basic math functions as well as ratios, yields, percentages.
• Strong verbal and written communication skills.
• Strong interpersonal skills: able to work well with a wide range of people.
• Strong organizational and time management skills.
• Demonstrate dependability through good attendance and adherence to timelines and schedules.
• Strong follow through on projects and deliverables.
• Strong analytical and problem-solving skills.
• Demonstrate resourcefulness and ability to take initiative in development and completion of projects.
• Strong sense of customer service.
• Strong proficiency in pc applications, including Windows, Excel, Microsoft Word and other Microsoft applications.

PHYSICAL REQUIREMENTS:

This work is sedentary and requires the following physical activities:

• Sitting for long periods of time; occasional bending, squatting, kneeling, sto