Position Summary:

Supervises Firefighters, Fire Engineers, Driver/Operators, and/or Rescue Technicians. Participates in fire, rescue, EMS stand by, training events, and related tasks. Supervises and participates in all activities and functions assigned to a team. May fill the position of Fire Marshal or Safety Officer.

 

Essential Duties & Responsibilities:

 

Administration

• Prepares timely and accurate reports and maintains company files in an up-to-date status, as required. Reports include but not limited to Daily Unit logs (214), Activity Reports, PCRs, Accident reports, Credit Card and Reimbursement reports, Availability, and electronic mail.
• Monitors the work and training schedule and communicates with team members in preparation for the assignment.
• Stays abreast of all company communication including but not limited to emails, newsletters, memos, meetings, videos, etc.
• Maintains confidentiality with employee, customer and contractual information.
• Maintains the company reputation through positive direct contact with customers, agencies, vendors, subcontractors and the public. Regularly and clearly communicates with management additional contractual opportunities with current and prospective customers.
• Abides by and reinforces the Company’s rules, regulations, policies, procedures, mission, guiding principles and firefighter empowerment, and “The Capstone Way ”.
• Understands the scope of work, regulatory conditions and other special contractual requirements for each customer for which they are assigned.

 

Supervision and Team Development

• Supervises a team in the performance of the technical aspects of their work and takes charge of complex and difficult tasks, as appropriate. Determines work procedures based on contractual scope of work, assigns work to personnel, and monitors the work performance of their team.
• Develops responsibility and teamwork among the members of their team in the accomplishment of work tasks by assuring each employee understands their work responsibilities, delegating responsibility and authority to personnel who can effectively fulfill them, and encouraging communication with and among employees.
• Keeps subordinates and superiors adequately informed of significant matters which affect their work, attitudes, and morale. Advises and consults with their immediate supervisor on a regular and ongoing basis.
• Assures the performance of their team in accordance with the objectives and priorities established by the Company's Rules and Regulations, Mission, Vision, and guiding principles.
• Monitors the quality and quantity of the work performed by subordinate personnel by frequently reviewing the work methods utilized and the timeliness of those work methods; identifies and documents problems in quantity and quality of work and takes prompt and effective corrective action.
• Objectively and constructively evaluates the performance of subordinate personnel, promptly letting the employee know how well they're doing, and recommending remedial training and discipline when necessary.
• Motivates their team by providing recognition and a sense of achievement when a job is well done, and helping assigned personnel learn new skills so they feel a sense of personal growth and advancement.

Team Morale

• The most critical work product in our company requires high levels of cooperation and support between team members in collateral working relationships. It is incumbent on the captain to create positive working relationships that promote teamwork and high levels of trust among team members.
• The captain will clearly assign tasks in such a way that each team member understands not only their own task assignment, but the task assignments of those people they work around. Where work product is handed off from one team member to another, or one team to another, the team members will discuss the quality standards that each team member needs from other team members.
• The captain will create circumstances where team members provide feedback to each other, in a respectful way related to quality standards, pace of work and safety practices.
• The Captain will require positive feedback practice during times of low stress activities using project debriefs, brainstorming best practices, team teaching and cross training, so that during periods of high stress, the team can operate at high levels of cooperation, support and trust.

Routine Operations

• Assigns and supervises the work of maintaining fire apparatus, the fire station, and related grounds, facilities, equipment,