Aprio PH - Customer Experience Analyst

Work with a nationally ranked CPA and advisory firm that is passionate for what's next. Aprio has 15 U.S. office locations, one in the Philippines and more than 1,500 team members that speak 35+ languages across the globe. By bringing together proven expertise, deep understanding, and strategic foresight for fast-growing industries, Aprio ensures clients are prepared for wherever life or business may take them. Discover a top-rated culture, vast growth opportunities and your next big career move with Aprio.
Join Aprio PH Client Experience Strategy team and you will help clients maximize their opportunities.  Aprio, LLP is a progressive, fast-growing firm looking for a Customer Experience Analyst to join their dynamic team. 
As a Customer Experience Analyst, you will be responsible for analyzing complex data to identify trends and opportunities, developing data models and reports, and managing technology systems used to collect data. You will also collaborate with cross-functional teams, conduct market research, and assist in developing business cases and risk assessments. Effective communication with stakeholders and a focus on continuous improvement are key aspects of this role. The products and insights created by this team will have a sweeping impact on the way we do business. The team operates comfortably with a high tolerance for ambiguity and requires the fortitude to push through imperfect information to deliver measurable results.

Position Responsibilities:

Data Analysis and Insights:

• Collect, analyze, and interpret complex data from various sources to identify trends, patterns, and opportunities for strategic decision-making.
• Develop and maintain data models, dashboards, and reports to provide actionable insights and support data-driven decision-making processes.

Strategy Development and Execution:

• Collaborate with cross-functional teams to define functional-level objectives and develop implementation plans.
• Conduct market research and competitive analysis to identify emerging trends, market opportunities, and potential risks.

Innovation Support:

• Support the ideation and evaluation of innovative ideas and concepts, working closely with the Strategy team to assess feasibility and potential impact.
• Assist in gathering data for facilitated workshops, brainstorming sessions, and collaborative activities to generate and refine innovative ideas.

Stakeholder Engagement and Communication:

• Collaborate with internal stakeholders, including senior leaders, department heads, and subject matter experts, to gather requirements and ensure alignment with strategic objectives.

Qualifications:

• Bachelor's degree in business administration, finance, economics, related field or equivalent experience.
• Proven experience as a business analyst, strategy consultant, or similar role, preferably in a strategic or innovation-focused environment.  
• Strong analytical skills with the ability to collect, analyze, and interpret complex data from multiple sources.
• Expert knowledge of Excel.
• Intermediate knowledge of PowerBI & SQL considered an asset.  
• Understanding of client experience frameworks and methodologies. 
•  Experience implementing and managing Qualtrics Client Experience Software.

Perks/Benefits We Offer:- Wellness program- HMO coverage- Rewards and Recognition program- Free shuttle service (provided by CDC | for onsite employees)- Free lunch meal (For onsite employees)- On-demand learning classes- Discretionary time off and Holidays- Performance-based salary increase- Discretionary incentive compensation based on client or individual performance- Hybrid set up to selected roles/location, terms and conditions may apply- CPA & Certification Assistance and Bonus Program  What's in it for you:- Working with an industry leader: Be part of a high-growth firm that is passionate for what's next.- A great team: Work with a high-energy, passionate, caring, and ambitious team of professionals in a collaborative culture.- Growth opportunities: Grow professionally in an environment that fosters continuous learning and advancement.- Competitive compensation: You will be rewarded with competitive compensation.  EQUAL OPPORTUNITY EMPLOYERAprio is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race; color; religion; national origin; sex; pregnancy; sexual orientation; gender identity and/or expression; age; disability; genetic information, citizenship status; military service obligations or any other category protected by applicable federal, state, or local law.