Senior Functional Product Analyst

Company :

Highmark Health

Job Description : 

JOB SUMMARY

This job supports one or more analytical aspects of the product management lifecycle, within a sub-product scope (one or more business application components). Uses regular judgement and discretion to collaborate with customers and business stakeholders in order to: Understand moderate to complex customer and stakeholder needs, moderate to complex business capability needs; Identify opportunities and create business cases and perform advanced cost sheet analysis to support the product strategy and evolve the product roadmap; Translate moderate to complex high-level business needs into detailed business requirements for new / modified business capabilities; Perform research, analyze moderately complex data to determine business problems and trends, assess moderate to complex business processes and business rules to identify/recommend opportunities for process improvements and / or recommendation new / modified business capabilities; Work with business stakeholders and delivery partners to prioritize business capabilities in the product backlog; Provide advanced root cause analysis and corrective action plans; Proactively work with delivery partners to verify and govern delivery of customer needs, and ensure on-time, quality delivery. The incumbent identifies, documents, and resolves moderate to complex risks, defects and issues. Analyzes market trends for competitive insight to correlate into business value statements and drives business platform recommendations. Builds organizational and platform knowledge in one or more disciplines to advance professional track career. Uses functional and organizational knowledge to mentor junior resources. Requires a thorough understanding and advanced knowledge of assigned business platform and business integrations points to analyze and manage delivery across the product management lifecycle.

ESSENTIAL RESPONSIBILITIES

• Partner with and provide strategic counsel to Customers, Business Stakeholder, Vendors, Designers, IT Delivery Partners, and other team members to capture capability needs and drive quality business solutions. Create and maintain deliverables such as business vision, business requirements, customer personas, stakeholder and / or journey maps, product capability roadmaps, product KPIs/metrics, and implementation / delivery plans.
• Participate in the full product management delivery life cycle by actively participating with business and IT delivery teams, leveraging an advanced knowledge of modern product management delivery practices and methodologies, such as Agile / Scrum, Kanban, etc. to manage product requirements, delivery plans, business product backlog & prioritization, testing, prototyping, and defining customer/user acceptance criteria.
• Lead various aspects of business analysis, business requirements definition and documentation, business user testing, business requirement traceability, and full product capability delivery (e.g., user acceptance testing plans, scenarios, documentation, defect management) to ensure minimal production defects are realized and completing analysis of the results tying back to customer impacts.
• Effectively communicate with team members, customers, partners, and management, including assisting with or leading business and product requirement walkthroughs and sprint reviews, reporting project / delivery status, supporting and governing delivery of in-house and vendor solutions and providing accurate and concise documentation.
• Actively participate and contribute to  sprint plans and reviews to ensure product capability development aligns with customer needs and defined business objectives.
• Ensure compliance for required standards and all necessary approvals have been obtained throughout the product management and delivery project lifecycle.
• Provide guidance to junior resources within team and share best practices, as appropriate. 

EDUCATION

Required

• Bachelor's Degree in Business Administration, Business Management, Information Technology, Information Systems, or related field

Substitutions

• 6 years of related and progressive experience in lieu of Bachelor's degree

Preferred

• Master's Degree in Business Administration, Information Technology, or related field

EXPERIENCE

Required

• 5 years in a Business Analysis and/or Analyst role

Preferred

• 3 years in Lean/Six Sigma and/or Process Improvement
• 3 years in the Health Insurance Industry
• 3 years in the Healthcare Industr