Sales Route Relief & Warehouse Associate

The Sales Route Relief & Warehouse Associate also known as a Route Sales Associate (RSA) provides sales route relief and warehouse support across the branch locations in San Diego, CA and surrounding areas of the region.  

Typical Work Schedule:  Monday - Friday, 8:00 am - 4:30 pm, Overtime When Needed

Overnight stays (typically one to two consecutive weeks) required when covering routes in other branch locations. Position requires the ability to travel as needed to provide sales route relief coverage across and outside San Diego, CA, providing support to the region.

Driving Requirements:  Valid Drivers License and clean driving record required. Must be able to complete a successful DOT physical and drug test.

Responsibilities

• Deliver, replenish, and rotate beverage station products on each call when assigned to a route, ensuring customers receive delivery and service as required.
• Ensure equipment is clean and in working order, executing a minimum of one CQC (Cup Quality Check) per day.
• Responsible for escalating customer issues quickly to the Area Route Manager (ARM) and ensuring customer satisfaction.
• Manage invoices, inventory, and collections daily when on a route.
• Responsible for increasing Revenue per Stop through identifying and closing distribution voids on core products, executing seasonal and LTO promotions, executing pricing actions and ensuring the beverage station is set to standard when assigned to a route.
• Notify Area Route Manager (ARM) of any inefficiencies, customer dissatisfaction or opportunities found while running route relief.
• Assist ARM on customer related matters as assigned.
• Become familiar with brewing equipment and learn to make basic repairs or adjustments.
• Consistently execute the Farmer Brothers customer “The Farmer Brothers Way to Sell“ to drive customer satisfaction and loyalty.
• May perform other duties as assigned including assisting in accounts receivable collections and customer service activities.
• Receive, ship, and pick customer orders.
• Load and unload trucks using forklift and other material handling equipment (MHE).
• Perform inventory cycle counts and physical inventory.
• Record inbound/outbound loads accurately in warehouse management system (WMS).
• Coordinate with warehouse manager to ensure inventory and facilities are secure and sanitary.
• Correct overages and shortage errors from the distribution center or outside vendor, accurately, and in a timely manner. 
• Research system transactions as well as inventory data entry to ensure WMS accuracy. 
• Follow safety rules and regulations.
• Perform sanitation and housekeeping duties for the branches in line with Safe Quality Food (SQF) policies and procedures. 
• Assist with planned preventative maintenance programs for branches’ equipment and systems. Help research facilities’ issues and equipment failures.
• Find replacement items caused by distribution center shortages and report them through inventory return (IR) procedure.
• Correct overages and shortage errors from the distribution center (DC) or outside vendor, accurately, and in a timely manner.
• Replenish products shipped from DCs or vendors, receiving items into inventory accurately and damage-free.
•  Generate WSM reports to identify inventory changes, slow, overstock and non‐moving inventory and report to management.
• Facilitate disposition of items with supply chain team members.
• Completes required safety training.
• Other duties as assigned by sales and warehouse management.

COMPENSATION

 $25.81 per hour according to Collective Bargaining Agreement

BENEFITS

• Paid time off
• Paid holidays
• Health insurance
• Pre-tax savings accounts (HSA/FSA)
• Dental insurance
• Vision insurance
• Supplemental insurance
• Disability insurance
• Life insurance
• 401(k)
• Pet insurance
• Travel accident insurance
• Identify theft program
• Employee assistance program
• Emp