Delivery Manager, SRE

Delivery Manager, SRE

The Legal Service Management group is seeking a Delivery Manager to join our team in Eagan, Minnesota. This position leads a global technology group that operates enterprise application systems serving Thomson Reuters flagship products.  This team manages reliability engineering/SRE, ongoing change planning and implementation, incident detection and resolution, and compliance for a portfolio of customer-facing applications and infrastructure built on a variety of technologies including Java, Linux, Python, AWS, PostgreSQL, Redis and more.

About the Role

In this opportunity as a Delivery Manager, SRE, you will: 

Deliver results:

• Deliver reliable 24x7 infrastructure and application operations, meeting business expectations across the application portfolio

• Serve as a management escalation point during major issues

• Partner with application development teams to deliver operational readiness for new products and features

• Collaborate with stakeholders such as business teams, product owners, and project management in defining roadmap for applications and processes

• Partner with security, cloud platform, and service governance teams to deliver compliance with internal and external standards, expectations, and certifications

• Effectively articulate complex problems, concepts, and solutions to varied audiences

• Drive improvements in productivity, software quality and reliability

Be a people leader:

• Manage a diverse set of global application reliability, infrastructure, and operations engineers

• Deliver effective talent management practices and optimize use of talent across the portfolio

• Coach and mentor current and future leaders; proactively identify training and growth opportunities

• Foster a continuous learning culture and a curiosity about emerging technologies

About you

• Bachelor’s degree or equivalent required, Computer Science or related technical degree preferred

• 5 years of relevant experience in software development and/or technology infrastructure and operations

• Proven ability to set direction and inspire team members to engage and deliver on a vision

• Broad understanding of the technologies used to build and operate distributed application systems

• Proven ability to learn new technologies quickly

• Experience managing cloud systems and infrastructure

• Excellent critical thinking, communication, presentation, documentation, troubleshooting and collaborative problem-solving skills

• A management style that is collaborative, energetic, and results-oriented

• Hands-on experience with programming and scripting languages

• Comfortable in a fast-paced environment and motivated by complex technical and business challenges

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What’s in it For You?

• Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.

• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.

• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.

• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.

• Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life ba