Senior User Trainer
CACI International IncAbout the role
The Opportunity:
Seeking a Senior User Trainer for the design, development, and delivery of training of internal and external audiences, with a focus on substantive training for the DOJ Victim Compensation Fund project staff to optimize the policies, processes, and systems that support the 9/11 victims' injury and loss claims that cover the full end-to-end claims lifecycle.
Responsibilities:
Design, develop, and deliver substantive and role-based training as defined in the VCF Transformation Training Plan.
Design, develop, and co-deliver VCF Substantive training for VCF staff on end-to-end claims lifecycle processes. Substantive training includes curriculum and standardized materials related to policies and procedures for claim review, claim administration, quality control, and payment. The content for these training modules will be provided by VCF subject matter experts. These same experts will co-deliver the training with the support of this vendor training team. This training, which will be delivered as instructor led, in-person, and virtually, will be delivered to between approximately 10-75 VCF staff members, depending on the subject-matter of the training.
Provide support to staff to ease the transition and ensure successful rollout of the transformed claim review and operational processes.
Design and develop myVCF system training using training materials delivered by the myVCF System Integrator.
Qualifications:
Required:
Bachelor’s degree in a relevant field required
5 years’ experience designing, developing, and delivering training across modalities
Proven experience as a Trainer or similar role
Ability to create comprehensive training materials, including manuals, tutorials, and e-learning modules
Excellent communication and presentation skills
Ability to adapt training content to different audiences
Must have experience using Adobe Captivate for training development
Desired:
Experience using Salesforce
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What You Can Expect:
A culture of integrity.
At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.
An environment of trust.
CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
A focus on continuous growth.
Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.
Your potential is limitless. So is ours.
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Pay Range:
This posting is for a position covered by the Service Contract Labor Standards (SCA). The pay and benefits provided for this position will meet or exceed the minimum required amounts detailed in the wage determination issued by the Department of Labor and made applicable to this position, as incorporated into CACI’s government contract for the work location.
Minimum Required Hourly Wage:
$32.56
There are a host of other factors that can influence final salary including, but not limited to, geographical location, rele
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