Store Manager - Hamburg Westfield

ABOUT THE BRAND
At Karl Lagerfeld, we are driven by Karl’s mantra: “Embrace the present and invent the future.”
Always contemporary and forward-looking, the House of KARL LAGERFELD shares the creative vision and design aesthetic of its iconic founder, Karl Lagerfeld.
We are the only fashion house that carries Karl’s name on its door and we strive to live up to this responsibility in everything we do, every day, with the utmost joy and passion.
Our headquarters in Paris and in Amsterdam are home to a highly diverse and driven team of KARL family members that hail from over 50 countries. Together, we aim to create meaningful stories and product concepts that connect to Karl’s world and iconic attributes.
Women’s & Men's ready-to-wear, bags, small leather goods, swimwear and underwear are managed directly from our Amsterdam headquarters, while other categories, including footwear, fragrances, eyewear and more, are developed with best-in-class licensing partners.
We connect with our consumers on multiple levels, ensuring that our online and offline approach goes hand in hand. We thrive to maximize consumer engagement via more than 200 KL stores worldwide, our premium wholesale partners, and our strong digital footprint, spearheaded by our KARL.COM flagship store, which reaches 96 countries. Our digital channels currently represent more than 30% of our overall full-price business.
We are a dynamic, fast-growing and inclusive company built on professionalism and strong values. At KARL LAGERFELD we’re committed to working toward the highest standards of sustainability and integrity across all areas of our business. In 2019, KARL LAGERFELD joined as a founding member of the Fashion Pact, a global sustainability initiative seeking to transform the fashion industry through objectives in three areas: climate, biodiversity and ocean protection.
The Position For our store in Hamburg - Westfield , we are recruiting for a full-time Store Manager. This a fantastic opportunity to join a strong and successful business with ambitious yet realistic growth plans. This position is responsible for achieving the sales and profit targets. You manage and coordinate the daily operations of the store and sales staff and report the results of your work to the Store Manager. You will work continuously on improving the service quality in the store and ensure that a store ambiance is achieved in line with the corporate identity.

Sales and Customer Service

• Ensure the team is delivering excellent customer service
• Install effective zoning to have all areas of the shop floor covered at all times
• Ensure company standards are met for the shop floor, BOH, and Sales Associates according to brand standards and VM directives
• Ensure customer service according to Welcome to Karl training by each team member and feedback on strengths and improvement needs to the Store Manager
• Contribute to team effort by leading by example on the shop floor and drives sales by constantly monitoring and pushing individual and team KPIs in accordance with communicated targe

Operations

• Make sure the guidelines of Karl Lagerfeld are met within all operational aspects
• POS transactions, stock, and back of house
• Ensure that all stock is well maintained and in good condition and store is fully replenished at all times
• Plan, coordinate, and execute all Merchandise Calendar direction, campaigns, and sales promotions in a timely manner as to the direction of the Store Manager
• Implement correct usage of interior signage, ensure all pricing, signage, and displays are correct at all times
• Ensure a hazard-free store environment according to health and safety requirements
• Monitor theft and take steps toward loss prevention
• Training and coaching of the team with regard to health and safety, theft and loss
• Ensure House of Karl procedures and guidelines are followed
• Share communication from head office departments (Merchandising, VM, Operations…) with store staff and ensure all is understood and followed
• Responsible for availability and ordering of materials and supplies needed for daily store routine (packaging materials, office supplies, maintenance)

Commercial

• Utilize company tools to diagnose opportunities, analyze, and summarize information, prepare reports and develop action plans to improve performance
• Prepare sales and customer relations reports by analyzing and categorizing sales information; identifying and investigating customer complaints and service suggestions
• Forecast/forecast business in cooperation with the store manager, focusing on productivity to meet sales goals
• Assist Store Manager in partnering with merchandise d