Senior Manager, Field Enablement and Training

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. 

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. 

Global Merchant Network Services (GMNS) has relationships with millions of merchant businesses, in more than 25 countries, and delivers over $200B in spend. The people, processes and technology that support this vital function are evolving to improve the merchant experience and economics. The Global Strategy, Operations & Performance (GSOP) team powers day-to-day operations, delivering exceptional merchant & partner experiences, whilst supporting GMNS in achieving its long-term goals.

 Within GSOP, the Global Field Effectiveness & Enablement (GFEE) team, is the sought-after partner globally to deliver business critical, innovative, actionable insights, tools, and recommendations to drive decision making, merchant acquisition, retention, and satisfaction. Field Enablement is responsible for understanding key business and stakeholder priorities, and creating innovative and value-add change management, communication, and L&D (learning & development) solutions for the GMS Sales & Client Management organizations. This includes programs to support new hires, core skill development (e.g., effective selling and financial acumen) and other business critical initiatives, all of which lead to empowering the field to manage merchant relationships with impact.

This is an exciting opportunity for an experienced L&D professional to join a very exciting, collaborative, and highly visible team. The Manager/Sr Manager of Field Enablement – Training will operate in a complex and demanding region, driving productivity and success of the sales teams that supports business goals.

Responsibilities:

• Execute on the global Training & Enablement strategy by managing innovative and experiential/digital field training programs for assigned Field stakeholders.
• Develop and facilitate learning programs including engagement and reinforcement strategies, to drive a blended and ongoing learning lifecycle, working collaboratively with global cross-functional teams.
• Consult with stakeholder groups to understand their needs, diagnose skill gaps, and co-create plans to close skill and knowledge gaps.
• Serve as key liaison to stakeholder group and become knowledgeable on key business priorities and metrics.
• Collaborate with learning consultants and instructional designers globally to create, scale, and customize programs, share best practices, and partner on projects.
• Identify and collaborate with external providers to deliver best-in-class learning experiences.
• Standardize the Launchpad process globally, establishing governance and prioritization methodology and road showing with partner teams to gain adoption.
• Serve as main inter