Food Service Associate, The Smokehouse Coop (Part-Time; Varied)

JOB TITLE:

Food Service Associate

GRADE/FLSA STATUS:

H8-Non-Exempt 

BADGE TYPE/COLOR:

Key-Blue 

DIVISION:

Food & Beverage

DEPARTMENTS:

The Smokehouse Coop, Guy Fieri, Selu Garden Cafe, Gordon Ramsay, Food Market, Brew Brothers, Amici Italia, Truffles Pub

REPORTS TO:

Supervisor, Food Service

WE ARE CAESARS

At Harrah’s Cherokee Casinos, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them. 

• Our Mission: “Create the Extraordinary.”

• Our Vision: “We create spectacular worlds that immerse, inspire, and connect you. We don’t perform magic; we create it with excellence.”

• Our Values: “Blaze the Trail, Together We Win, All-In on Service.”

Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the well-being of our Team Members and their families, and making positive contributions to the communities in which we operate. 

JOB SUMMARY

The Food Service Associate delivers an exceptional dining experience by providing prompt, friendly, and attentive table service to all guests. This role greets guests, takes and delivers food and beverage orders, processes payments accurately, and ensures each table receives consistent, high‑quality service throughout the visit. The Food Service Associate maintains a clean and organized work environment, completes required side work, supports responsible alcohol service, and assists teammates as needed to ensure smooth restaurant operations. The position upholds all regulatory, departmental, and company policies while promoting the service culture, values, and Code of Commitment of Caesars Entertainment.

HOW YOU WILL CREATE THE EXTRAORDINARY

Living Our Values

• Demonstrate the organization’s mission, values, ethics, and service culture through daily actions and interactions.
• Support departmental goals by following established procedures, standards, and work practices.
• Identify basic issues or inefficiencies and communicate them to supervisors to support continuous improvement.

Operational Excellence

• Perform daily tasks accurately, efficiently, and in accordance with departmental procedures and quality standards.
• Follow direction on task assignments, workflow priorities, and operational requirements to support smooth operations.
• Maintain compliance with policies, safety guidelines, and regulatory requirements, reporting concerns promptly.

Quality & Performance 

• Use resources responsibly by minimizing waste, following inventory procedures, and maintaining proper documentation.
• Meet performance expectations related to productivity, accuracy, and service quality.
• Support process improvements by adopting new procedures and providing feedback when requested.

Guest Experience & Brand Excellence

• Provide friendly, professional, and responsive service that reflects the organization’s brand and service expectations.
• Assist guests, Team Members, or internal partners promptly and courteously, escalating concerns when needed.
• Help maintain a clean, organized, and welcoming environment that enhances the overall experience.

Teamwork & Growth

• Contribute to a positive, respectful, and collaborative work environment through teamwork and open communication.
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