Senior District Station Mgr II - 90383722 - Los Angeles

Your success is a train ride away!

As we move America’s workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority, and the success of our railroad is due to our employees.

 

Are you ready to join our team?

Our values of ‘Do the Right Thing, Excel Together and Put Customers First’ are at the heart of what matters most to us, and our Core Capabilities, ‘Building Trust, Accountability, Effective Communication, Customer Focus, and Proactive Safety & Security’ are what every employee needs to know and do to be most impactful at Amtrak. By living the Amtrak values, focusing on our capabilities, and actively embracing and fostering diverse ideas, backgrounds, and perspectives, together we will honor our past and make Amtrak a company of the future.

 

SUMMARY OF DUTIES:

 

Within an assigned operating division, the District Manager of Stations is responsible for the management and oversight of station operations to include all aspects of station management such as, employees, customer service delivery, staffing, budgeting and financial accounting, safety, managing relationships with local, state, federal, partner agencies and host railroads and all station facilities from Paso Robles to San Diego, including Los Angeles, in the Pacific Coast District in California 

ESSENTIAL FUNCTIONS:

 

• Manage staffing and station operations to meet performance criteria set forth by the Superintendent Customer Service, Assistant Superintendent or District Superintendent or the corporation regarding labor and operating costs to revenue ratios and other metrics. 
• Manage three station managers in Los Angeles, providing development and opportunities for professional growth. Sourcing and providing resources for continued improvement of large station operations
• Ensure station facilities meet corporate standards and interface with Service Delivery, Marketing and Engineering personnel to accomplish appropriate project and program work. 
• Develop and manage processes related to passenger handling and entraining/detraining to ensure on-time performance of trains and customer satisfaction. 
• Ensure compliance of station management and agreement employees with corporate policies and procedures relative to customer service, service recovery, accounting procedures, safety, environmental compliance, and uniform and grooming standards. 
• Ensure hiring, training, performance measurement, counseling and discipline are administered to employees at assigned stations in compliance with corporate standards and labor agreements. 
• Oversee, advocate for Amtrak on any joint station usage contracts with freight, commuter or private entities to ensure compliance and to maximize station revenue. 
• Manage relationships with local, state and federal agencies, host railroad personnel, commuter agencies (if applicable) and other commercial entities to support corporate goals for financial support and service delivery. 
• Manage facility maintenance directly in cooperation with engineering and property management companies. 
• Direct station service remittance audits to protect revenue. 
• Responsible for the development and implementation of the department’s safety plans, with specific goals and objectives to reduce injuries. 
• Develop and maintain professional relationships with all federal, state and local agencies including all service providers. 
• Extensive computer skills with knowledge of spreadsheets, data base, presentations and word processing software related to field. 

• Prior satisfactory work experience and proven leadership skills 
• Must possess a working knowledge of applicable federal, state and local regulations and applicable Amtrak labor agreements pertaining to station employees and operations. 
• Must have knowledge of safety programs 
• Must have strong organizational skills 
• Able to monitor employee performance 
• Able to create reports to illustrate job performance 

 

MINIMUM QUALIFICATIONS:

• Bachelor's degree required or equivalent combination of training, education and relevant xperience may be considered in lieu of a degree

• Significant experience with station operations, building maintenance, service delivery and passenger handling 
• Experience overseeing multiple locations 
• Significant experience leading and managing others with different levels of expertise, exhibiting innovative leadership and management skills. 
• Demonstrated ability to manage and implement a departmental o