Administrative Assistant I

Welcome to San Diego International Airport, where our core purpose is to create an exceptional experience for both our community and visitors from around the world. It extends beyond just flights; we embody the vibrant spirit of San Diego itself—sunny, welcoming, and full of life. We are committed to attracting, fostering, and empowering a team of talented individuals who can deliver our strategic goals:

• Advance Airport Development
• Transform the Customer Experience
• Optimize Ongoing Business
• Cultivate Our Culture

Here, you’ll find a workplace culture that thrives on diversity and is anchored in our collective mindsets: collaboration, empathy, inclusivity, thoughtful decision-making, active listening, and always believing the best in people. If you are ready to contribute to a team that values meaningful impact and enjoys the journey along the way, we invite you to apply today and help us connect our community to the world. 

Why You'll Love Working at SAN:  

• Location:  The new Airport Authority Administration building, located on the San Diego International Airport campus and near the waterfront, providing stunning views of our runway, San Diego Bay, the Pacific Ocean, and the city skyline.
• Salary: The hiring salary for an Administrative Assistant I, is starting at $47,423 annually. The full pay range for an Administrative Assistant I is $40,532 to $64,852 annually.
• Benefits: You will enjoy 14 paid holidays, 18 – 33 days of vacation (PTO), annual employer funded Lifestyle Spending Account which you can use to invest in your personal development and growth activities, parental and child care benefits, salary continuance for family & parental leave, tuition reimbursement, ensure your future with our retirement plan options including our comprehensive pension plan, 457 defined contribution plan, and more!
• Wellness: Take advantage of multiple on-site gyms with regular fitness classes, outdoor working areas, fitness discounts for all levels and goals, monthly fruit deliveries, rewards for volunteer time, financial wellness advisors, and a campus with easy access to some of San Diego's best walking trails.
• Application Deadline: November 11, 2024.

About the Job:

The San Diego County Regional Airport Authority is looking for an Administrative Assistant I, to provide excellent support and customer service as the front desk receptionist for our Administration Building. You will be the first point of contact for visitors and will handle calls regarding the San Diego International Airport. The ideal candidate will have great communication skills, a positive attitude, and strong customer service skills. 

What You’ll Do:

• Greet guests, employees, Board members, and members of the public when they visit the San Diego County Regional Airport Authority’s (SDCRAA) Administration Building; provide customer service to visitors assisting with checking in, parking validation, directions, etc...
• Screens and manages telephone calls, providing information and addressing sensitive issues while prioritizing and routing incoming correspondence appropriately for general questions regarding San Diego International Airport (SAN). May also respond to online inquiries and questions regarding SAN, our tenants, and facilities.
• Distributes and sorts all incoming mail for SDCRAA; properly meters and postage all outgoing mail; arranges for FedEx pick-ups and receives deliveries.
• Helps to ensure a smooth flow for visitors and guests of SDCRAA employees; provides a positive experience for those calling in with inquiries regarding SAN and guests for SDCRAA; maintains a welcoming environment at the front desk reception for all visitors.

The Skills We Are Looking For:

1. Customer & Personal Service: Aids and supports departmental staff and outside stakeholders on diverse and specialized clerical functions with a friendly and welcoming demeanor.

2. Relationship & Interpersonal Skills: Cultivates interpersonal rapport and trust, both up and down, by exhibiting consistency and reliability; demonstrated awareness of others’ needs.

3. Communication: Proficiently exchange information through various avenues including verbal, digital, written, facilitation, and persuasion with both internal and external stakeholders.

4. Judgement & Decision Making: Ability to use appropriate judgement and confidentiality in selecting procedures, conducting transactions with other departments, vendors and the public and solving non-routine problems based on experien