Vehicle Inspection Supervisor

Pay range: $24-$26 hourly

Vehicle Inspections Experience Required

About Us

ADESA, is a Carvana owned company, currently operating over 50 locations throughout the US. Our auto auctions, some up to 200 acres, provide a wide array of vehicle services including repair & reconditioning, auction remarketing, and many of our sites serve as market hub distribution centers. Our inventory comprises hundreds of thousands of vehicles across North America from retail to commercial, OEM & more.

We work in a service industry and embrace a “we” versus “I” culture – help others, and they will help you. Our industry is fun, fast-paced, and competitive – and filled with the best people who are passionate about what they do.

We’re excited about the future! As an industry leader, ADESA is poised for a multi-year expansion including huge investments in facilities, massive sales growth, and an ever-increasing inventory of vehicles! We are looking for great people who want to take this journey with us! Get a sneak peek into life at ADESA!

Role and Team

The Vehicle Inspection Supervisor is responsible for developing and directing a high-performing team that will exceed expectations and provide exceptional customer service experience. You will maintain a strong understanding of operational needs and processes.  This position will report to the manager designated by the General Manager. 

Responsibilities

• Ensure compliance with all company initiatives, policies, and procedures
• Support operational administration to move vehicles through the process with strong understanding of processes, collaboration across the organization and communication internally
• Demonstrate knowledge of products and services and maximize our technology

• Inspect vehicles for damages and ensure that vehicles previously inspected meet the program standard as defined by various accounts
• Possess a thorough understanding of the systems that are used daily to complete inspections and achieve internal and external Service Level Agreements (SLA)
• Responsible for input and development of Key Performance Indicators (KPI) within the group to ensure operational and financial goals are accomplished within designated region
• Coordinate with Vehicle Inspectors to complete tasks as directed by management

• Develop and train Vehicle Inspectors to include performance management, ongoing coaching, feedback and supporting employee growth
• Ensure proper follow-through on all directives, bulletins, and schedules from designated manager, or other corporate sources
• Conduct employee meetings frequently to communicate Company and department issues and build teamwork among the employees
• Develop and maintain positive working relationships and ensure appropriate communication between all auction Departments in order to properly service customer accounts
• Evaluate expenses, ensuring staffing levels are consistent with workloads 
• Assist in the recruiting and hiring process
• Ensure that Vehicle Inspectors meet or exceed metrics as assigned by Auction management and corporate leadership
• Ensure proper scheduling and staffing to meet operational and customer needs
• Other duties, as assigned

Skills and Attributes

• Strong verbal and written communication skills
• Leads through encouragement and coaching, navigates conflict through positive conflict resolution
• Sales and customer focused, with an organized and systematic approach to the work
• Demonstrated ability to follow-through both with internal partners and external customers
• Forward-thinking
• Detail oriented and consistent in the execution of job duties 
• Excel in a fast-pace, high-pressure environment where speed and quality are paramount
• Self-motivated in order to drive the best customer experience possible
• Ability to demonstrate professional behavior always

Qualifications

• High school diploma or equivalent required
• Auction experience preferred
• Minimum 1 year of vehicle inspection or body shop estimating experience required
• Supervisory Skills  
• Excellent verbal and written communication skills
• Proven ability to multitask while maintaining attention to detail
• Confidentiality and integrity while handling sensitive information
• Proven ability to manage deliverables and metrics against aggressive targets and timelines
• Proficiency with computer systems and applications
• Must be 18 years of age and have a valid driver’s l