EOC-Student Services Specialist EOC-MC-2525

Location: Troy,New York,United States

Founded in 1953, Hudson Valley Community College (HVCC) located in scenic Upstate NY is a multi-campus College with locations in Troy and Malta New York. HVCC offers more than 80 degree and certificate programs in three schools: Business and Liberal Arts; Health Sciences; and Science, Technology, Engineering and Math (STEM). Hudson Valley is one of 30 community colleges in the State University of New York (SUNY) system and serves nearly 9,000 students each year. The college is a recognized leader in career and transfer preparation, workforce training initiatives, distance learning and service to a diverse population of students. Hudson Valley has an extension center in Malta, NY known as HVCC North and sponsors the Capital District Educational Opportunity Center in Troy, NY. With more than 80,000 alumni and nearly 1,000 employees, the college and is a catalyst for educational opportunity and economic development in the Capital Region of New York State.

Capital District Educational Opportunity Center seeks experienced, dynamic, capable, creative and caring individuals who would like to join our team and continue to build on decades of successful service to our community.

Please Note: In order to be considered an applicant for this position you must meet the minimum qualifications as stated in this announcement. HVCC does not support visa applications. Applicants must currently hold an unrestricted employment authorization to work in the United States and appointment will be contingent upon completion of a reference and background check.

Student Services Specialist 
EOC-MC-2525

Qualifications for Employment

Education (Minimum Requirements):

Bachelor’s Degree with two years relevant, paid work experience or; Associates Degree with four  years paid relevant work experience. 
  
Employment Experience Preferred:

Experience in Student Services, Community Relations, or a closely related field. 

Pertinent Other:

Demonstrated knowledge and experience working with multicultural and low-income populations.
Demonstrated verbal and written communication and interpersonal skills.
Demonstrated organizational skills.
Ability to work well with others as part of a team.
Patient, persuasive and congenial personality.
Ability to conduct presentations.
Working knowledge of computer applications and Microsoft Office Suite. 

Preferred Other:

Familiarity of regulations surrounding student records, Banner or other educational database systems, testing and assessments for educational gains.

Nature and Scope of Duties

The Student Services Specialist reports to one of the Assistant Coordinator for Student Services and performs the following duties:

•    Builds and maintains relationships with students, providing ongoing coaching and mentoring to positively impact student achievement.

•    Conducts intake meetings with incoming and continuing students; provides information on next steps.

•    Maintains positive relationships with administrators, faculty and staff.  Disseminates information in a clear, appropriate and timely manner.

•    Performs a wide range of administrative responsibilities including: data entry, record maintenance, and abiding by all laws and regulations around student records.

•    Creates and maintains organized records of student contact and follow up, respecting confidentiality.

•    Completes necessary correspondence and reports using appropriate software and technology as needed.

•    Participates in internal and external organization and community events, providing information in one-on-one, small group and presentation formats.

•    Promotes EOC programs and services and assists in recruitment activities through participation in outreach and promotional events that support program goals and EOC enrollment.

•    Helps build and maintain a positive public image for EOC with the general public, private and non-profit organizations, and educational institutions. 

•    Serves as subject matter expert for assigned area; develops a working knowledge of all other areas of Student Services.  Assigned areas in Student Support Services may include Enrollment Services, College and Employment Services, Testing, or Student Services in general.

•    Those assigned to Enrollment Services would focus on the following tasks, but understand that they may be asked to fulfill requirements of other departmental roles:

•    Conducts individual interviews and follow up with applicants to insure proper completion of forms and to determine applicant eligibility.

•    Respo