Engineering Delivery Manager - Ecommerce

<p> </p> <p> </p> <p>At JTI we celebrate differences, and everyone truly belongs. <b>46,000 people from all over the world</b> are continuously building their unique success story with us.<b> 83% of employees feel happy </b> working at JTI.</p> <p> </p> <p>To make a difference with us, all you need to do is bring your <b> human best.</b></p> <p><b> </b></p> <p>What will your story be? Apply now!  </p> <p><b>Learn more: <a href="https://www.jti.com/" target="_blank">jti.com</a></b></p> <p><b> </b></p> <p><b> </b></p> <p> </p> <p><span><span><span><b><span><span><span>Engineering Delivery Manager - E-commerce</span></span></span></b></span></span></span></p> <p><span><span><span><b><span>Purpose:</span></b></span></span></span></p> <p> </p> <p><span><span><span><span>This role is situated within the Digital Technology Department, operating under the Global Develpment Center within the DIGITAL and IT function at JTI. Specifically, the DIGITECH department, housed within the GDC, plays a critical role in defining technology and architecture strategy aligned with the business vision, as well as Digital delivery.</span></span></span></span></p> <p> </p> <p><span><span><span><b><span>Main areas of responsibilities:</span></b></span></span></span></p> <p> </p> <p><span><span><span><b><span>Delivery &amp; Technical ownership</span></b></span></span></span></p> <p> </p> <ul> <li><span><span><span><span>Brings in-depth technical expertise in solution development.</span></span></span></span></li> <li><span><span><span><span>Understanding of the business requirements and transferring them into project deliverables.</span></span></span></span></li> <li><span><span><span><span>Assessing the technical requirements when selecting new solutions (focused on mobile apps).</span></span></span></span></li> <li><span><span><span><span>Ensures that DIGITECH solutions align with the latest industry standards, technological trends, and best practices.</span></span></span></span></li> <li><span><span><span><span>Advocates the principles and values of the program and of the DIGITECH WoW.</span></span></span></span></li> </ul> <p><span><span><span><b><span>Release</span></b></span></span></span></p> <p> </p> <ul> <li><span><span><span><span>Collaborate with cross-functional teams to define release scope, objectives, and timelines.</span></span></span></span></li> <li><span><span><span><span>Develop and maintain a comprehensive release plan, including release schedules, milestones, and dependencies.</span></span></span></span></li> <li><span><span><span><span>Coordinate release activities, ensuring all stakeholders are informed and aligned.</span></span></span></span></li> <li><span><span><span><span>Coordinate thorough testing and quality assurance to ensure the stability and functionality of the platform.</span></span></span></span></li> <li><span><span><span><span>Manage and resolve any release-related issues or conflicts, working closely with the development team and agency.</span></span></span></span></li> <li><span><span><span><span>Implement and enforce change management processes and procedures to minimize risks and disruptions during releases.</span></span></span></span></li> <li><span><span><span><span>Stay up to date with industry trends and advancements in eCommerce platforms, Azure, and Magento.</span></span></span></span></li> <li><span><span><span><span>Stay up to date with CI/CD industry test, test automation, DevSecOps</span></span></span></span></li> </ul> <p><span><span><span><b><span>SLAs and KPIs </span></b></span></span></span></p> <p> </p> <ul> <li><span><span><span><span>Establish and monitor service levels and performance metrics to measure IT Service Catalog team effectiveness and productivity.</span></span></span></span></li> <li><span><span><span><span>Provide accurate reports and metrics for management reporting.</span></span></span></span></li> <li><span><span><span><span>Drive pro consumer &amp; customer initiatives and activities through KPI &amp; SLA setup, to reduce time to resolution, reduce number of incidents etc.</span></span></span></span></li> </ul> <p><span><span><span><b><span>Requirements:</span></b></span></span></span></p> <p> </p> <ul> <li><span><span><span><span>Bachelor's or Master's degree in Computer Science, Engineering, or a related field.</span></span></span></span></li> <li><span><span><span><span>5+ years of experience in Delivery Management leading large, cross-functional teams (15+ people).</span></span></span></span></li> <li><span><span><span><span>5+ years of experience in an Engineering Leadership Role (Lead Engineer, Solution Architect, Team Lead, Tech Lead, Engineering Manager, or similar role).</span></span></span></span></li> <li><span><span><span><span>Proven expertise in delivering eCommerce solutions, including experience with platforms like Magento (Adobe Commerce) or similar technologies.</span></span></span></span></li> <li><span><span><span><span>Hands-on experience