Senior UX/CX Designer

Who is Blueprint?

We are a technology solutions firm headquartered in Bellevue, Washington, with a strong presence across the United States. Unified by a shared passion for solving complicated problems, our people are our greatest asset. We use technology as a tool to bridge the gap between strategy and execution, powered by the knowledge, skills, and the expertise of our teams, who all have unique perspectives and years of experience across multiple industries. We’re bold, smart, agile, and fun.

What does Blueprint do?

Blueprint helps organizations unlock value from existing assets by leveraging cutting-edge technology to create additional revenue streams and new lines of business. We connect strategy, business solutions, products, and services to transform and grow companies.

Why Blueprint?

At Blueprint, we believe in the power of possibility and are passionate about bringing it to life. Whether you join our bustling product division, our multifaceted services team or you want to grow your career in human resources, your ability to make an impact is amplified when you join one of our teams. You’ll focus on solving unique business problems while gaining hands-on experience with the world’s best technology. We believe in unique perspectives and build teams of people with diverse skillsets and backgrounds. At Blueprint, you’ll have the opportunity to work with multiple clients and teams, such as data science and product development, all while learning, growing, and developing new solutions. We guarantee you won’t find a better place to work and thrive than at Blueprint.

We are looking for a Sr. UX/CX Designer to join us as we build cutting-edge technology solutions!  This is your opportunity to be part of a team that is committed to delivering best in class service to our customers.

In this role, you will play a strategic role shaping large-scale, end-to-end customer experiences. You’ll partner closely with cross-functional stakeholders to communicate NorthStar experience visions, transform research insights into actionable design artifacts, and guide teams toward customer-centric solutions. This role blends design strategy, experience research, storytelling, and hands-on creation using modern design tools. You will help deliver connected, persuasive, and future-focused experiences that support enterprise-level customers and emerging AI initiatives within a fast-paced, agile environment.

Responsibilities:

• Communicate complex concepts clearly to create alignment and enthusiasm for future-state customer experiences.
• Apply a prescribed design system (content templates, UI controls, navigation models, visual standards, icons, etc.).
• Conceptualize and deliver design artifacts at multiple levels of fidelity.
• Create visual deliverables such as:
  •  Storyboards
  • Creative briefs
  • Wireframes
  • Journey maps
  • Personas
  • Customer jobs/scenarios
  • Task flows
• Use digital and physical tools to demonstrate and test design concepts with stakeholders and customers.
• Build strong partnerships to drive a persuasive, outside-in, customer-centric approach for large-scale, connected experiences.
• Synthesize customer insights and compare them with qualitative/quantitative data to identify deeper, systemic issues.
• Present and defend solutions clearly and succinctly across various levels of the organization.
• Support and facilitate remote or live workshops using design-thinking methodologies.
• Review and validate work with peers, stakeholders, and customers to maintain transparent communication.
• Demonstrate the ability to communicate holistic solutions from multiple altitudes (high-level strategy down to execution).
• Leverage a wide variety of research methods, including interviews, surveys, and foundational research.

Education & Experience (one of the following):

• Bachelor’s degree in Industrial Design, Product Design, Human-Computer Interaction, or related field and 8+ years in product or service design.
• Master’s degree in a related field and 6+ years in product or service design.
• Equivalent experience, such as demonstrated proficiency using design thinking to solve complex problems.

Required Skills:

• Proficiency in Figma, Photoshop, Illustrator, Sketch, or similar design tools.
• Demonstrated ability to design within a structured design system.
• Strong storytelling and communication skills.
• Ability to create design artifacts across multiple fid