Salesforce Consulting Intern - Summer 2024

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM.

RSM has openings for business-minded individuals to join our Business Applications (BA) practice as a Salesforce Consulting Intern. Salesforce is the leading CRM application and development platform in the world and provides solutions for Sales, CPQ, Customer Service, Portals, Marketing, Communications, Field Service, Telephony and more.  The Salesforce ecosystem is fast growing, dynamic and at the forefront of technology applications.

Our Salesforce Practice works with our clients’ executive leadership teams to achieve their business objectives through innovative solutions that align people, processes, and technology. As a Consulting Associate, you will receive mentoring from our experienced team and have access to a variety of technology and training to jump-start your career in this innovative industry.

The position begins with a multi-week training in new hires where Associates are exposed to and immersed in the Salesforce and the RSM implementation methodology.  As part of training, associates are staffed on client project teams to contribute to the practice and build consulting and technology skills through real-world projects.

Examples of the candidate’s responsibilities include: 

• Engaging with clients and ensuring business objectives are aligned with IT strategy 
• Addressing client business requirements using industry best practices 
• Implementing consulting processes, tools, and methodologies 
• Leveraging technology to drive business operations efficiencies 

Other responsibilities depending upon candidate’s career goals and skills development may include:

• Product and Technology Skills
• Adopting and learning new technologies
• Providing ongoing support
• Troubleshooting business application issues
• Designing solutions and building customizations using Salesforce functions and features to meet business objectives
• Building test scenarios and perform within sandbox and production environments
• Building expertise in product usage, configuration and/or software development

Client and Project Skills

• Capturing client requirements
• Mapping client business requirements to Salesforce capabilities
• Participating in project scoping and solution development
• Managing and executing on project tasks
• Utilizing a structured project delivery methodology
• Working and building relationships with clients on all project aspects including change management.
• Training clients on newly built systems

Basic Qualifications:

• Pursuing a Bachelor’s degree in: Business Admin/Management, Entrepreneurship, Global Business, Economics, Accounting, Finance, Industrial Engineering, Computer Science, Information Systems, Operations & Supply Chain, or other related degrees

• Minimum overall GPA: 3.0 for undergraduate students and 3.2 for graduate students, on a 4.0 scale
• Intelligent, motivated, and competitive with a “roll-up-the-sleeves” and “get the job done” attitude
• Strong work and/or internship experience
• Strong business judgment and common sense
• An analytical approach to problem solving
• Initiative, creativity, and a passion to deliver results that make a difference
• A well-rounded individual with varied interests and experience
• Excellent communication (verbal, written, and presentation) and interpersonal skills (outgoing and personable), with attention to detail
• Thrives while working in a fast-paced, entrepreneurial environment
• Ability to multitask, prioritize, and manage time effectively
• Effective when working independently and in team environments, while remote or on site
• Receptive to feedback
• A desire to work in the technology industry with a growing company and a diverse client base
• Eagerness to contribute in a supportive, collaborative team environment
• Willing to engage in up to 25% travel 

Preferred Qualifications: 

• Basic understanding of business processes and concepts in process design  
• Relevant, hands-on, work-related experience with CRM systems and/or in a consulting environment through an internship or other relevant experience

At RSM, we offer a competitive benefits an