Manager Retail Branch II (NEW LOCATION IN TUMWATER, WA!)

Is it surprising to hear that a financial institution of 1.5 million members and over $30 billion in managed assets say that success comes from focusing on people, not profits?

Our “people helping people” philosophy has guided us since 1935, driving our deep commitment to serving our members, communities, and each other. When you join our team, you become part of a purpose-driven organization where your work makes a real difference.

While we’re proud of our history, we’re even more excited about our future. With business and technology transformation on the horizon, there’s never been a better time to be part of BECU.

PAY RANGE

The Target Pay Range for this position is $86,000 - $110,000 annually. At BECU, compensation decisions are determined using factors such as relevant job-related skills, experience, and education or training. Should an offer for employment be made, we will consider individual qualifications. In addition to your salary, compensation incentives are available for the hired applicant. Incentives are performance based and targets vary by role.

BENEFITS – because people helping people starts with supporting you

• 401(k) Company Match (up to 3%)

• 4% annual contribution to your 401(k) by BECU

• Medical, Dental and Vision (family contributions as well)

• PTO Program + Exchange Program

• Tuition Reimbursement Program

• BECU Cares volunteer time off + donation match

IMPACT YOU’LL MAKE:

In this role, you’ll lead a high energy, community focused branch where your leadership directly shapes member experiences and team success. You’ll create a service driven environment by being present on the floor, coaching your team, and helping members navigate complex financial needs in a fast-paced setting.

You’ll strengthen BECU’s presence in the Tumwater area through meaningful community engagement and business development. You’ll empower your team to grow, develop, and deliver operational excellence while keeping members at the center of everything you do. Your work will directly influence branch performance, culture, and long-term community impact.

WHAT YOU’LL DO:

• Lead Community Presence: Build BECU brand awareness through local partnerships, community engagement, and business development opportunities that drive membership and production.
• Lead Branch Operations: Oversee day to day branch performance to ensure timely, accurate, and high quality service for members.
• Drive Sales & Member Experience: Meet key sales, service, and member experience goals through intentional coaching, clear expectations, and community engagement strategies.
• Coach & Develop Your Team: Provide ongoing feedback, mentoring, and development to help employees build new skills, advance their careers, and meet performance expectations.
• Champion Performance Management: Conduct regular check-ins and performance evaluations using BECU’s competency framework to promote growth and accountability.
• Optimize Staffing & Scheduling: Review branch volume trends, forecasts, and service reports to maintain strong coverage and manage scheduling needs.
• Model Sales & Service Excellence: Encourage a member first environment, celebrate wins, and address behaviors needing improvement through consistent coaching.
• Manage Branch Budget: Partner with the District Director to manage the annual branch budget and ensure expenditures stay within approved levels.
• Build Strong Partnerships: Collaborate with internal teams, business partners, facilities, and property management to ensure smooth operations and positive relationships.
• Ensure Regulatory & Policy Compliance: Maintain ongoing compliance with all BECU policies, procedures, regulations, and training requirements.
• Support Hiring & Talent Pipelines: Work with Recruiting to identify and select top talent aligned with branch and district needs.
• Promote Cross-Functional Understanding: Maintain general knowledge of all credit union functions to communicate accurately with staff and members.
• Enhance Communication & Collaboration: Foster open, transparent communication with employees across the organization to support strategic goals.
• Contribute to Process Improvement: Seek opportunities to improve branch processes and member experiences by contributing ideas and supporting continuous improvement.
• Fulfill Additional Responsibilities: Perform other duties as assigned to support branch and organizational success.

This isn’t just about ticking off task