Senior Program Manager (Real Estate Construction)

Company Description

From the inception of a project through to completion and beyond, Turner & Townsend help to deliver the outcomes that matter through transformational programs covering the full spectrum of consultancy, project delivery and post-project operations.

With offices located globally, you're never far away from our services. Working from 113 offices in 46 countries, we make the difference to projects across the real estate, infrastructure and natural resources sectors worldwide.

Our team is dynamic, innovative and client-focused, supported by an inclusive and fun company culture. Our clients value our proactive approach, depth of expertise, integrity and the quality we deliver. As a result, our people get to enjoy working on some of the most exciting projects in the world.

Job Description

Turner & Townsend are currently seeking a driven, focused and qualified individual to lead the delivery of major retail programs for our clients. The position is a Nashville Office-based role that is dedicated to delivering work across the USA. 

You will be the face of Turner & Townsend to our clients, with responsibility for the financial health and the achievement of high client satisfaction scores for the commissions you lead. The program will encompass a high volume of concurrent projects and you will be required to monitor and report on the status of each. You will likely manage a dispersed team who will monitor active projects and provide schedule forecasts. You may be expected to work with our cost management team to provide support for procurement or post contract cost management. You must be able to help the client develop and manage design standards while balancing with advice on value engineering and whole life costing as needed.

The Program Manager’s role is to drive improvement in the overall performance of our client’s program. This will require proactive communication and fiscal and resource planning to ensure our client’s is reaching their KPIs.

You will be required to be in the office in the Cool Springs area of Franklin, TN up to 5 days a week during regular business hours. Some travel (up to 50%) may be required to meet client stakeholders and conduct site visits.  

Successful applicants will have a proven ability to:

• Anticipate future challenges and opportunities for our clients and make change happen.
• Explore and innovate to solve challenges, using a deep understanding of stakeholder needs, competitor activity and market trends to drive decision-making and innovation.
• Set high standards for quality and manage performance to ensure they are met. The ability to manage people and resources efficiently; carefully balancing stakeholder needs in decision-making.
• Promote team-working and mutual support to develop a high-performing team. focused on delivering value to our clients.
• Coach and mentor others to progress their careers, fostering a learning environment where you share your experience, best practice and learning. 
• Create an environment where everyone can thrive, challenging unacceptable behavior and role modelling care and empathy.

Specifics activities include:

• Assist with fiscal planning and reporting, including management of Program forecasts.
• Manage dispersed teams, including Tuner & Townsend personnel, client stakeholders, GC’s, architects, engineers and suppliers to deliver brand compliant projects.
• Develop and/or utilize proprietary or off the shelf products to track data (schedule, cost, other key metrics) from a high volume of concurrent projects. Provide executive summaries, dashboards and analysis to clients on the current and forecast status of the projects and the program.
• Develop, implement and monitor effective project governance, processes and systems, holding yourself and our team to account for accuracy and consistency.
• Support the development and management of design standards.
  • Managing your teams to ensure that facilities are designed and built to those standards
  • Anticipating and managing the risk of non-compliance
  • Conducting final brand audits to verify that standards were met
• Manage the interface between all suppliers through monthly trackers and weekly reviews.
• Manage the flow of project information between the project team through regular meetings and written communications.
• Provide technical support to owners, architects, general contractors and regional stakeholders.
• Provide rapi