Customer Service Desk/Sales Coordinator

A Kight Home Center (a division of Carter Lumber) Customer Service Desk/Sales Coordinator is responsible for providing support to the outside sales program and professional customer service to contractors.  This is accomplished by acting as a point of contact for outside sales representatives and contractors by supplying advice, performing estimates and processing orders. Handling sales transactions, inventory control and communication are all components of this position. A strong belief in the mission and goals of the company are necessary to this position.

Requirements

• Previous experience in a sales/customer service environment
• Previous knowledge and experience in the building materials industry
• Ability to read blueprints and understand construction practices
• Ability to multitask, organize, prioritize, and coordinate work activities
• Friendly, outgoing personality
• Ability to participate effectively as a team member
• Ability to work a flexible schedule, including weekends and holidays

Responsibilities
Sales Support

• Assists in building and maintaining relationships with contractor customers by providing superior customer service.
• Acts as a point of contact at the store by supplying advice and information on products, estimates and delivery scheduling.
• Ensures all lines of communication are tied together.
• Assists the outside sales program to ensure that sales and profit goals are met.
• Processes orders and ensures that materials are available for timely shipment.
• Ensures all company policies and procedures are followed.

Estimating

• Performs material take-offs from a variety of blueprints in a timely manner. 
• Reviews construction documents and understands material to bid to provide accurate take-offs and adequate support.

Knowledge & Training

• Identifies personal growth needs and learning opportunities.
• Completes required training.
• Commits to continued learning on products, packages, procedures and more. 

Benefits Provided (full-time employees):

• Medical Insurance
• Vision Insurance
• Dental Insurance
• Disability Insurance
• Life Insurance
• Employer-matching 401(k) Plan
• Military encouraged to apply!