Job Description Summary

I. POSITION PURPOSE
This is an entry level position into sales. Facilitate repeat Urology customer product orders for actively enrolled customers in Liberator’s supply program. This includes customers that order on a monthly as well as quarterly basis. Reorder agents are also largely responsible for product education and guidance to ensure the customer’s needs are met to their full satisfaction.

Job Description

We are the makers of possible 

 

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. 

 

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us. 

POSITION PURPOSE

Facilitate repeat Urology customer product orders for actively enrolled customers in Liberator’s supply program. This includes customers that order on a monthly as well as quarterly basis. Reorder agents are also largely responsible for product education and guidance to ensure the customer’s needs are met to their full satisfaction.

PRIMARY DUTIES AND RESPONSIBILITIES

• Articulate the features and benefits of Urology and ancillary product lines offered to include knowledge of all aspects of use and maintenance of medical supply equipment

• Track daily production and submit daily sales logs to direct supervisor

• Maintain departmental call volume requirements of 100 daily calls to include inbound and outbound calls (minimum)

• Maintain a high level of professionalism on every call and provide excellent customer service to all Liberator Customers

• Meet or exceed monthly departmental sales goals as established by Sales Ops management Effective management of client calls through detailed call scheduling and timely follow up

• Adhere to phone activity/compliance standards to include Medicare guidelines, HIPAA, ACW, and minimum call volumes.

ANCILLARY DUTIES AND RESPONSIBILITIES

• Maintain a positive work atmosphere that embodies Liberator’s philosophy- Professional excellence, teamwork and integrity.

• Maintain high attention to detail throughout daily tasks and projects including accurate notation and details of each customer account to ensure proper and timely follow up

• Assist other departments and team members when required or requested to help meet business needs.

• Seek continual education opportunities to remain up to date with products and processes

• Perform Other duties and tasks as assigned

RELATIONSHIP RESPONSIBILITIES

• No supervisory responsibilities

MINIMUM REQUIREMENTS OR QUALIFICATIONS

Education/Experience: High School Diploma or general education degree (GED); one to two years related experience and/or training; or equivalent combination of education and experience.

Skills:

Language:  Ability to read, analyze, and interpret medical supply publications, technical procedures, and sales training tools. Ability to write some external business correspondence. Ability to effectively present information and respond to questions from management, team members, and/or customers.

Math: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages. Ability to apply intermediate math skills.

Reasoning: Ability to solve practical problems and deal with a variety of variables.  Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer: Knowledge of Word Processing software, Excel, Access and/or other database software.

Telecommunications:  ability to utilize or knowledge of call center telecommunications software (i.e. dialer systems) 

Licensure or Certifications required:  No certifications needed

WORK REQUIREMENTS

Ability to work some evening shifts, weekends, and overtime as needed

PHYSICAL DEMANDS

While performing the duties of this job, the employee is frequently required to walk, sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally r