Senior Manager, Product Management - Customer Data Hub

Position Summary...

We are looking for a Senior Manager of Product Management leading the Customer Data Hub (CDH) team within customer Data & Identity Organization. You will drive the strategy, execution, and roadmap for building a scalable, secure, and intelligent platform that integrates and governs customer data across the organization. The Hub is focused on enabling self-serve capabilities for teams across the company, allowing them to efficiently access, analyze, and activate customer data for various business functions. This role will require strong leadership, cross-functional collaboration, and technical expertise to enable teams to harness customer data for analytics, personalization, and growth decision-making. You will lead a team of product managers, working closely with engineering, data science, compliance, and business stakeholders to create a seamless, compliant, and high-impact customer data ecosystem. Additionally, you will be responsible for driving the growth flywheel using customer data and insights to fuel business outcomes and enhance customer engagement. 

What you'll do...

• Define and execute the Customer Data Hub vision and strategy, ensuring alignment with business goals and customer needs.

• Lead and mentor a team of product managers, fostering a culture of ownership, collaboration, and innovation.

• Drive natural language analytics and customer journey optimization to enhance engagement, business outcomes, and data accessibility.

• Collaborate with cross-functional teams including Marketing, Analytics, Finance, Walmart Plus, Privacy & Compliance, and Walmart Connect to enable high-value use cases.

• Drive product development with engineering, data governance, analytics, and compliance teams, delivering seamless and intuitive user experiences.

• Ensure robust access management, data observability, and privacy compliance across all customer data and insights.

• Define and track key product metrics and KPIs to measure adoption, effectiveness, and business impact.

• Leverage customer data and insights to drive the growth flywheel, improve decision-making, and foster data-driven innovation.

• Stay ahead of industry trends in customer data platforms, AI-driven analytics, and data privacy, influencing strategic decisions.

• Advocate for the voice of the customer, ensuring product features align with user needs and deliver measurable business value.

You’ll sweep us off our feet if…   

• You are an incredible storyteller, communicator, and presenter.  

• You have strong leadership skills.  

• You are passionate about solving complex challenges.  

• You are customer-centric in spirit and data driven in execution.  

• You can influence and build consensus through stakeholder management.  

• You have a test and learn mentality to iterate and improve your team’s products.  

• Proven experience leading product teams focused on customer data platforms, enterprise analytics, or AI-driven insights 

• You have a strong ability to craft a credible vision and differentiating strategy.  

• You have led and built teams in Fortune 500 sized companies.