Customer Success Manager , Named Accounts (Remote)

Job Requisition ID #

Position Overview 

As a Customer Success Manager within the Emerging Business Customer Success (EBCS) organization, retaining and expanding our construction customers is one of our most important tasks. Within EBCS Customer Success, we understand that enabling continuous adoption of our cloud solutions and fulfilling our customers desired business outcomes is critical to building lasting relationships with our customers and ultimately driving revenue for ACS.  

Reporting to the Manager of Customer Success – Named Accounts, the EBCS Customer Success Manager is a strategic partner to your assigned customers, ensuring their desired business outcomes are being achieved. You will be the main driver for product adoption, expanding your network within the customer to identify and build repeatable adoption plays by collecting product data, customer feedback and analyzing patterns of successful customers. Utilizing these plays, you will drive the success of your customers and align on objectives and progress in Executive Business Reviews. Additionally, you will act as a voice to the customer on product roadmap discussions and the strategic EBCS vision for our construction business.   

Responsibilities 

• You will onboard new construction customers with a focus on accelerating their time to value and helping them achieve their positive business outcomes  

• In order to achieve those positive business outcomes, you will seek areas to expand solution adoption, as well as recommend best practices to optimize their post-purchase utilization  

• You are comfortable exceeding target goals by maintaining a high customer retention rate, coordinating with Construction sales to ensure on-time renewals, and identifying expansion opportunities  

• You will hold regular check-in calls, executive business reviews, webinars, and mentoring sessions with customers  

• You will track account health to identify churn risk and work proactively to eliminate that risk  

• You will drive product usage and adoption of the Autodesk Construction Cloud (ACC)  

• You will develop a trusted advisor relationship with your customers and serve as an advocate for customer needs within the Emerging Business - Construction team  

• You are comfortable proposing and building processes that will allow our organization to scale  

• You enjoy leading building processes transformation and best practices for as a dynamic and rapidly expanding team  

• You will act as an ACC evangelist while identifying industry positive business outcomes, required capabilities, and finding relevant forums to increase awareness of EBCS services  

Minimum Qualifications 

• At least 3 years of experience in a customer-facing, B2B role  

• 4 Year Degree or equivalent experience  

• Experience in Customer Success, Account Management or a client facing role  

• Ability to travel up to 35%  

• Intellectual curiosity with the horsepower to understand one of the largest, most complex industries out there (construction)  

• Excellent written and verbal communication skills  

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