Order Processing & Accounts Receivable Specialist

Warn Automotive, part of Vehicle Service Group is a world leader in driveline disconnect technology. Our heritage comes from making WWII surplus Jeeps easier to drive on the road with the first unlocking hubs. We continue today by making disconnects for cars, trucks, and SUVs around the world. These trusted technologies come from years of innovation and listening to our customer's needs. We have a bright future ahead so come join our growing team at Warn Automotive.

Company Overview:

Warn Automotive can trace its beginning back to 1948, when Arthur Warn invented the first disconnecting four-wheel-drive hub for surplus World War II vehicles. Since that time, our products have continued to lead the industry with a history of innovation in Powertrain Disconnect technology.

 

Almost 75 years later, our products are sold to OEMs around the world, enhancing the performance, traction and capability of their vehicles while reducing fuel consumption and emissions to create a more mobile and efficient future.

 

Operating from our headquarters and manufacturing facility in Milwaukie, Oregon and our customer support center in Livonia, Michigan, Warn Automotive is proud to be part of Vehicle Service Group (VSG) a Dover Company.

 

Position Summary:

For a subset of assigned customers, and under limited supervision; supports customer requirements, sales orders, scorecards, and shipments for assigned Warn Automotive customer accounts.  In conjunction with the Customer Requirements & Service Specialist act as liaison between customer, sales planning, outside logistics and distribution to ensure on time delivery to Warn Automotive customers.  Monitors customer order data in company ERP systems.  Knowledge of company products and programs as well as communicating effectively with team members within the sales/customer service department, operations, logistics, and customer MP&L teams.  Interprets customer requirements from written or verbal inquiries following standard routine procedures to develop the forecast and demand profile to create and facilitate the SIOP process.

Manages the customer relationship for customer payments.  Process accounting sub ledger transactions with a high degree of accuracy and efficiency.  Maintains work procedures in accordance with internal controls and accounting principles and SARBOX.

 

Essential Job Functions Include:

Order Processing Functions

• Coordinate the processing of order entry and execution of order into the designated system (JDE).  Work closely with distributors and channel partners to support the order process.  Confirm order information.  Position will require knowledge of part numbers, terms, special customer pricing programs, etc. 
• Determine daily and weekly production requirements.  Communicate future inventory plans and weekly action with key production personnel.
• Processes customer orders/changes/returns according to established department policies and procedures.
• Informs customers of shipping date, anticipated delays and any additional information needed by the customer.
• Serves as the secondary owner and works in partnership with Customer Requirements & Service Specialist for the monitoring, coordination, and submission of all customer portal activity. Will coordinate with functional teams (Sales, HR, Operations, Supply Chain, Engineering, etc.) to obtain information as required.
• Responsible for reviewing inbound EDI and email PO orders in conjunction with Customer Requirements & Service Specialist
• Through partnership with thee Customer Requirements & Service Specialist review and troubleshoot both successful and unsuccessful, outbound ASN transactions and notifying customer of shipments.
• Analyze and optimize outbound freight loads to reduce excess shipping charges and delays.