Distributor Manager

Critical Mass Group works with some of the most innovative, exciting brands in the food and beverage space. Our extensive expertise, strategic relationships and relentless execution in sales and distribution provides our unique brands the foundation and pathway for sustainable growth. Our team of experts build outstanding brands.

This role is remote-based. Responsibilities for this position are as follows:

Job Summary:

The Distributor Manager reports directly to our Director of Distributor Relations and plays a critical role in supporting the Sales and Sales Operations teams. This individual will take ownership of managing distributor paperwork, promotional forms, and data entry tasks while collecting and analyzing sales reports from multiple sources, including distributors and retailers. The Distributor Manager ensures that daily sales support processes run smoothly and efficiently, contributing to the overall success of the team and our brand partners.

Responsibilities and Duties:

General

• Develop, implement, and maintain internal systems to efficiently manage and scale sales operations.
• Continuously optimize sales and operational processes through innovative thinking, data analytics, and process improvement.
• Administer and manage customer and sales-related processes after they are established.
• Provide ad hoc sales reporting and administrative support as needed.
• Consistently communicate progress, successes, and challenges to management in timely manner.

RTM Support

• Master distributor web portals to analyze inventory, item performance, and sales data to maximize client profitability. 
• Guide clients through the complete distribution process, including pricing and promotional strategies, new item introductions, logistics, deduction management, and more.
• Leverage syndicated data (SPINS, IRI, Nielsen) to tell a compelling story and drive actionable insights. 

Brand Management/Relations

• Deliver exceptional customer service by proactively addressing concerns and resolving issues efficiently.
• Maintain strong brand relationships by becoming proficient in relevant portals, systems, and forms to ensure seamless service.
• Execute new customer, brand and SKU setups with precision and attention to detail.
• Collaborate with the retail sales team to prioritize and balance tasks to meet the needs of the team and our brand partners.

Systems – Data/Analytics

• Become proficient in distributor portals (UNFI, KeHE) and maintain expertise in navigating and utilizing them effectively.
• Manage and implement new customer, brand and SKU setups in various systems.
• Advocate for and lead the implementation of tolls to enhance sales operations.
• Develop expertise in syndicated data tools, including SPINS, IRI and Nielsen, to analyze trends and inform decision-making.

Miscellaneous

• Demonstrate a passion for all of the Company’s products.
• Embrace our brand image and model the Company’s cultures, values, and behavior – always represents the Company in a positive and energetic manner!

Qualifications, Skills, and Education:

• This position should be passionate about food and beverages. He or she considers themselves an independent thinker and doer, and someone who loves to introduce friends to new things they’ve discovered, especially food and beverage.
• 1+ year’ experience with Distributor paperwork, set-up and process – primarily KeHE and/or UNFI.
• Passionate and results oriented individual who demonstrates persistence in the face of obstacles – ability to problem solve and innovate to succeed.
• Experience and demonstrated success working with distributor partners.
• Working knowledge of financials used in the sales process such as costing, margin, profitability, promotional spending, and allowances.
• Strong planning and organizational skills along with excellent interpersonal, written/oral communication, and presentation skills.
• Full competence with Microsoft Office (Excel, PowerPoint, and Word).
• Proven ability to work independently as well as collaboratively.
• Demonstrated ability to excel i