Valuation Manager, Luxury Handbags (Appraiser/Authenticator) - Chestnut Hill/Boston - New Store Opening
The RealRealAbout the role
About The Role
As a Valuation Manager at The RealReal, you will own day-to-day appraisals of handbags, servicing clients who visit our retail store through both scheduled appointments and walk-ins. You will authenticate and price luxury handbags across our dynamic acceptance standards, leveraging deep brand, materials, and market knowledge.As a subject-matter expert, you will educate and build trust with consignors, customers, and peers, translating market insight into a white-glove client experience. You will also support occasional supply events through on-site valuations and participate in remote pricing initiatives to support cross-functional teams across the organization.
We’re seeking a process-driven individual with exceptional attention to detail who is eager to continue honing their expertise in luxury handbags while delivering best-in-class service.
On-site role based in our Chestnut Hill, MA store - coming soon!
What You Get To Do Every Day
Facilitate all valuation appointments, working directly with clients to deliver a relaxed, consultative experience that educates them on the value of their handbags within our marketplace
Conduct real-time authentication and valuation of luxury handbags using a wide range of brand- and category-specific tools and resources
Provide pre-consignment pricing support to consignors and internal sales partners
Maintain a strong understanding of pricing trends and sell-through velocity for handbags by partnering closely with the Pricing and Authentication teams
Own the sell-through performance and velocity of items you personally price
Own appointment-to-consignment conversion metrics, driving both client satisfaction and business results
Partner with the Store Manager to understand customer needs and stay aligned with in-store operations and priorities
Support additional store and team needs as required to ensure a seamless retail experience
What You Bring To The Role
Minimum Requirements:
Strong knowledge of luxury handbags in the primary and/or secondary market, including brand standards, authentication, materials, craftsmanship, and condition assessment
2–5 years of experience in the luxury space within a customer-facing role
Flexibility to work select weekend days
Sales experience strongly encouraged
Proactive, self-directed approach with the ability to anticipate business needs and meet internal and external deadlines
Strong problem-solving skills, including the ability to identify potential obstacles in advance and ensure smooth execution of valuation office processes
Exceptional attention to detail with the ability to manage multiple complex, time-sensitive situations while remaining calm and composed
Passion for delivering a high-touch, luxury client experience every day
Polished, professional presence with strong presentation skills
Clear and effective communicator, both verbally and in writing
Compensation, Benefits, + Perks
Employee Stock Purchase Plan
401K with Company Match
Medical, Dental & Vision Insurance
Paid Parental Leave
9 Paid Company Holidays
Flexible Time Off (With Manager Approval)
Find out more about our Benefits here.
The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with 40 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items each day. As a
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