Shift Supervisor

Pay Range: $14.42 – $24.42 per hour  + eligible for bonus.

Listed wages are based on company-wide ranges. Actual earnings will vary based on factors such as: restaurant brand, experience, education, geography, applicable minimum wage, unit volume(s), hours worked & potential overtime pay.

This is a rolling recruitment. Applications will be accepted on an ongoing basis until the position is filled.

Why You’ll Love Working at WKS

At WKS, we believe great work starts with taking care of our people. Here’s what you can expect as part of our team:

• Competitive Pay & Comprehensive Benefits – Because your work deserves it.

• Company Contribution Toward Medical Insurance – Support for you and your eligible dependents.

• Dental, Vision & Life Insurance – Coverage that supports your whole self.

• Flexible Savings Account (HSA) – For your healthcare needs.

• 401(k) with Company Match – Invest in your future with our support.

• Employee Assistance Program (EAP) – Free and confidential support when you need it most.

• Exclusive Perks via BenefitHub – Discounts on travel, entertainment, fitness, and more.

• Meal Discounts – Enjoy what we serve for less.

• Growth-First Culture – We don’t just fill roles—we build careers. Promoting from within is our favorite kind of success story.

Overview of Position:

Shift Supervisor is responsible for overseeing the entire shift and ensuring that all operation run smoothly &

efficiently in a Retail, Retail with Routes and Heritage store.

Principal Duties and Responsibilities:

• Overseeing the proper performance of all store activities
• Training employees and ensuring that employees are working efficiently and effectively
• Maintaining adequate staff in retail and production positions
• Performing retail tasks as needed
• Performing production tasks as needed, if applicable to store type
• Ensuring customers are being cared for properly
• Ensure Production Specialists understand production schedule for the day, if applicable to store type
• Accessing the store’s safe and getting change as necessary
• Ensure Krispy Kreme security & cash handling standards and procedures are met and enforced
• Locking doors and closing at night
• Conduct store tours
• Knowledgeable of Krispy Kreme history, product & current promotions
• Model exceptional customer service skills for employees
• Promote customer service oriented atmosphere in store
• Fill customer orders accurately and quickly, including products, condiments, and change
• Handle difficult customer situations professionally
• Maintain a pleasant and courteous demeanor
• Exhibit suggested selling behaviors such as: second dozens, up-selling other products, and up-selling in sizes
• Knowledge and ability to execute all store functions
• Answer telephone in a timely manner and utilize Krispy Kreme greeting procedures
• Manager’s food safety certification
• Other duties as assigned

Equipment Operation

• Operate the POS system per standards identified in the Krispy Kreme Retail Specialist Workbook
• Operate other retail equipment, e.g. coffee and soda machines, in the proper manner
• Operate drive-thru equipment (POS and headsets) so as to achieve an average drive-thru time of 30-45 seconds or less
• Operate processing equipment while adhering to the company product standards identified in the Krispy Kreme

Processing Specialist Workbook

• Ensure batteries are charged for drive-thru equipment
• Operation production equipment
• Valid driver’s license is required as required to drive delivery trucks

Safety and Sanitation

• Maintain a clean, neat uniform at all times and ensure employees are also adhering to uniform standards
• Handle products per procedures identified in the Sales Specialist Employee Training Manual
• Utilize proper cleaning techniques as identified in the Sales Specialist Employee Training Manual
• Comply with sanitation standards

Related Skills

• Complete a processing schedule as needed
• Must be able to perform all essential store functions
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