Sales & Customer Experience Intern

City Experiences is seeking a Sales & Customer Experience Intern for our Business Operations.

About You:

This person will be adaptable, dynamic, and embody City Experiences’ RESPECT Service System.

About the Opportunity:

City Experiences' mission is to create amazing experiences. Our brand heritage dates back nearly 100 years and today our footprint spans 111 countries and more than 125 U.S. cities. We are proud to serve more than 30 million guests annually across our portfolio of water-based experiences, land-based experiences, overnight cruise experiences, and ferry and transportation services. If you're an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you.

Our successful team uses exemplary sales skills, engaging guest service skills and strong attention to detail to provide stellar results. Our team is extremely collaborative and motivated by a service oriented and incentive-based environment. Working from home, you will have the experience of working with customers within a high-volume sales and service environment. There are continuous opportunities for development and advancement in a growing company. Incentive potential available. Average hourly wage with added incentives $16.50-$18.50. 

The Sales and Customer Experience Intern will be adaptable, dynamic, and embody City Experiences' RESPECT Service System.

Details of the role:

• May 12th – August 17th (Internship dates are not flexible).
• Formal training is provided over a 3-week period.  All 3 weeks of training are mandatory to attend. 
• Remote position.
• We will provide the equipment. 
• Laptop and 2nd Monitor, keyboard, mouse, and headset. 
• Internet stipend provided.
• $40 a month 
• Must be available to work 40 hours per week (no benefits offered), including required weekend and holiday availability; schedule is subject to change weekly according to operational needs. 
• Potential overtime opportunities.
• Paid internship.
• $16.20/hour with potential to earn incentives. 
• With incentives, and hourly wage ranges from $16.70 - $18.70/hour.  

Essential Duties & Responsibilities:

• Inbound Sales & Customer Service
• Answer incoming calls promptly and professionally using learned City Experiences' sales skills and scripts to explain products, services, and pricing
• Obtain guest information and accurately enter orders into reservation systems
• Convert the maximum number of calls to sales
• Upsell enhancement packages and cross-sell among products within City Experiences' portfolio
• Assist in Omnichannel platform with Chat, SMS, and Email as needed
• Develop comprehensive knowledge of product offerings, product extras, pricing, and scripting tor all standard products
• Resolve guest problems using strong guest service skills and exercising diplomacy in keeping with company objective and guest retention
• Outbound calls to prospective leads as needed
• Accountable tor timekeeping, including scheduled shifts, breaks, and overtime
• Practice and follow the company's RESPECT system and policies
• Attend applicable meetings and training as designated or necessary
• Performance will be measured by sales bookings, phone metrics, NPS score, management evaluation, and feedback from guests
• Execute other projects as assigned by management including project collaboration with leadership team

Requirements & Qualifications:

• Must be a current college student at Sophomore level or above
• One (1) year customer service experience preferred; call center/reservation experience is a plus
• Must be available to work 40 hours per week, including required weekend availability; schedule is subject to change weekly according to operational needs
• Must be able to work remotely and maintain a remote workstation where essential duties are able to be met
• Must have excellent oral and written communication skills -expression and comprehension
• Bilingual is a plus
• Proficient computer skills including typing skills and the ability to navigate through multiple computer systems
• Must deal calmly and effectively with high-stress situations

About Us:

City Experiences’ passion is to provide amazing experiences on land and water. Our 40-year success through organic growth and acquisitions has resulted in a portfolio of over 25+ brands that welcome upwards of 30 million guests/riders annually. If you’re an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are en