Head of Workplace Operations & Experience - Americas

At the LEGO Group, every single person is united behind our mission to inspire and develop the builders of tomorrow. Be part of a community where you are developing and continuously improving our workplaces, leading operational excellence across the Americas, and helping shape the future of the employee experience. 

Please Note:

• No relocation assistance is offered for this position. 

• The role is based on our Boston HUB located at 1001 Boylston Street. Our hybrid working model is 3 days office/2 days home weekly. 

Core Responsibilities 

• Lead the operational delivery of Workplace Operations across the Americas, ensuring all locations consistently deliver safe, inspiring and high-performing workplaces that reflect The LEGO Group's workplace strategy and standards. 

• Provide strategic leadership and operational support across a regional portfolio including Boston, Mexico City, Monterrey, Tempe and São Paulo, balancing local operational needs with global priorities. 

• Develop, coach and support regional Workplace teams, fostering a culture of collaboration, accountability, continuous improvement and employee wellbeing. 

• Partner with local Workplace Specialists and Facility Management providers to ensure operational excellence, consistent service delivery and effective issue resolution across all sites. 

• Drive regional workplace strategy by identifying opportunities to improve processes, optimise services, increase efficiency and enhance the overall employee experience. 

• Represent the Americas within the Global Workplace Operations & Experience (WOX) Leadership Team, contributing to the development and implementation of global operational priorities, standards and best practices. 

• Lead regional planning, governance and performance management through operational reviews, KPI reporting, budget oversight and continuous improvement initiatives. 

• Support the mobilisation of new offices, workplace transformations and major projects, ensuring locations are operationally ready and aligned to global workplace standards. 

• Build strong relationships with senior business leaders, Hub Councils and key stakeholders to ensure Workplace Operations continues to support wider business objectives. 

• Provide strategic oversight of Integrated Facility Management (IFM) partners, driving service excellence, contractual performance, innovation and value across the region.